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American Association of Airport Employees (AAAE) - ,
Montana State University - Billings - Billings, MT
Counseling and Human Services
Montana State University - Billings, MT
Child, Adolescent and Family Treatment Mental Health Systems and Applied Psychology, Chemical Addictions Treatment Dean's Honor Roll
• Worked as part of the larger Station Compliance and Quality Assurance Team, monitoring compliance with regulatory and company policies/procedures within the scope of the Airport Operations and Customer Services division for both Alaska Airlines and Horizon Air.
• Performed process and subject based audits. This involved an in-depth assessment of the controls in place for high risk topics for the division. Identified gaps were managed through the root cause and management action process and tracked until successful completion.
• Assisted with incident investigations and provided analysis of root causes and appropriate corrective actions.
• Performed audits of Aircraft Fueling, Passenger Service, Ramp Service, Cargo Service, and Deicing Service providers throughout the Alaska Airlines/Horizon Air system.
• Issued finding summaries, monitored corrective action status and distributed audit reports to management.
• Worked as a Senior Data Analyst for two years while in this department. Analyzed collected data and provided report outs to other departments and upper management.
• Supervised and mentored two temporary employees participating in a skills development opportunity.
- Work as part of the larger Station Compliance and Quality Assurance Team, monitoring compliance with regulatory and company policies/procedures within the scope of the Airport Operations and Customer Services division for both Alaska Airlines and Horizon Air.
- Perform process and subject based audits.
- This involves an in-depth assessment of the controls in place for high risk topics for the division.
- Identified gaps were managed through the root cause and management action process and tracked until successful completion.
- Assists with incident investigations and provides analysis of root causes and appropriate corrective actions.
- Perform audits of Aircraft Fueling, Passenger Service, Ramp Service, Cargo Service, and Deicing Service providers throughout the Alaska Airlines/Horizon Air system.
- Issue finding summaries, monitor corrective action status and distribute audit reports to management.
- Assisted with the implementation of the Station Self-Observation program for both Alaska and Horizon.
- Ensured the integrity and success of the program by providing ongoing oversight.
- Analyze collected data and provided report outs to other departments and upper management.
- Supervised and mentored two temporary employees participating in a skills development opportunity.
- Accomplished in-depth risk assessment of events, observations, and regulatory or safety issues.
- Identified data to support and facilitate analysis.
- Prepared and presented data to process owners and senior leadership at monthly Safety Management System working groups.
- Selected pertinent data and organized elements into meaningful reports to support analysis for audits, investigations, and special requests.
- Perform analysis of data contained in Safety Information Systems and identify and report on trends and root causes.
- Prepared daily, weekly, monthly, quarterly, and annual reports.
- Created custom reports as required; ensuring accurate information and overcoming challenges for timeliness.
- Worked with cross-divisional stake holders to develop operational goals and metrics to align performance with company strategic goals.
- Management Development Program - LEAN Projects.
- Developed and demonstrated LEAN principles and techniques of continuous process improvement.
- Assisted with the management of all Alaska/Horizon LEAN training, education and facilitation activities.
- Participated in MDP learning opportunities emphasizing presentation techniques, leading teams and effective communication practices.
- Participated in Accelerated Improvement Workshop (AIW) training, acted as a Co-lead/Lead facilitator for AIW workshop activities, and supported in achieving company and designated goals.
- Organized and lead LEAN tours, events and facilitator meetings.
- Developed learning and growth opportunities with other companies that utilized LEAN tools.
- Advocated for the culture of continuous improvement of products and processes.
- Managed student participating in a summer internship program from 5/06-9/06.
- Maintained a master revision record and copyholder list for all controlled maintenance and vendor manuals.
- Issued revisions to copyholders of all documents controlled by the Library.
- Maintained public website, resolved audit findings, and published regular reports to copyholders.
- Organized and coordinated the manual requirements when aircraft were added/removed from the fleet or when a new vendor was used for repairs.
- Appointed to the acting lead position 9/1/05.
- Responsibilities included
- Responsible for ensuring the safety of customers, crews and equipment while involved in every aspect of the daily ground operation.
- Selected to a variety of managerial roles including; acting supervisor pool, operations pool, hiring process committee, on-the-job trainer, de-ice coordinator and shift scheduling committee.
- Appointed to the Station Support team.
- Team members were responsible for conducting new station training, recurrent training procedures, operational support and station audits/safety checks.
- Safety SWATT team participant.
- Member of a multi-department task force formed to lower on-the-job injury rates and promote the overall health and well-being of employees.
- Nominated for a customer service award in 2004.
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Resume Overview
School Attended
- American Association of Airport Employees (AAAE)
- Montana State University - Billings
- Montana State University
Job Titles Held:
- Auditor
- auditor
- Senior Data Analyst
- process
- Technical Publications Specialist
- Ground Services Agent
Degrees
- Professional Airport Certification: Airport Certified Employee (ACE) - Operations
- Bachelor of Science
- Bachelor of Science
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