Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Currently, working and studying as an AuPair in order to promote personal and professional skills. Dedicated and inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Developed games and activities using arts and crafts to support learning and verbal skills.
Developed bilingual abilities in Portuguese and Spanish through immersive conversation and activities.
Applied positive behavior management techniques to enhance social interactions and development.
Organized activities that enhanced children's physical, emotional and social well-being.
Kept notes of behavior issues, food served and medications administered to children.
Maintained effective schedule balance between rest periods, active play and instruction.
Regularly traveled with family to help with vacation activities and childcare.
“Au Pair Academy Certificate of Competence and Successful Completion” - New York / New York - 2019.
“Certificate of Excellence in Volunteering” - Matthew 25 Ministries - Cincinnati / Ohio - 2019.
“The Dimensions of Reality and Customers' Expectations” - ESPRO - Social Professional Education - 2014.
“Career Management” - Núcleo Brasileiro de Estágios Ltda. - 2014.
Microsoft Office Package Training - 6F Business Corporation Ltda. - 2017.
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