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Asst. Mgr Resume Example

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ASST. MGR
Professional Summary

Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilledin training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Marketing-savvy Assistant Manager offering 7-years background in customer relations and employee management. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Skills
  • Employee performance evaluations
  • Project Management
  • Staff supervision
  • Recruiting and interviewing
  • Staff Management
Work History
Asst. MgrDollar Tree | Huntsville, AL
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shift LeaderCheckers | Huntsville, AL
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Shipping & ReceivingStaffline | Huntsville, AL
  • Picked orders, scanned products and packed boxes.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Tagged and shelved [Type] product using first-in, first-out storage scheme.
  • Processed and restocked returns.
  • Checked shipments against paperwork and signed documents.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Uncovered and resolved errors with minimal oversight.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Assistant ManagerIHOP Restaurants LLC | Huntsville, AL
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
2009GEDAtlanta Job Corps Center, Atlanta, GA
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Resume Overview

Companies Worked For:

  • Dollar Tree
  • Checkers
  • Staffline
  • IHOP Restaurants LLC

School Attended

  • Atlanta Job Corps Center

Job Titles Held:

  • Asst. Mgr
  • Shift Leader
  • Shipping & Receiving
  • Assistant Manager

Degrees

  • 2009 GED

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