Associate Account Executive April 2015 to CurrentTravelers Insurance － St. Paul, MN
Underwrite Management Liability products including E&O, D&O, EPL, CyberRisk, Commercial Crime, Fiduciary Liability, and Kidnap & Ransom for private and non-profit entities
Responsible for financial performance of a $2.5M book of business in the Northern California territory including rate, retention, profitability and growth
Met 110% of new business goal in 2015 and accounted for 30% GWP growth Develop and strengthen agent/broker relationships to increase submission flow and drive new business
Collaborate with other business units to recognize and capitalize on cross sell opportunities
Demonstrate deep product knowledge and negotiation skills to secure business over competitors Utilize analytics and underwriting tools to assist in the pricing of new business and renewal accounts
Execute teamwork skills by working with underwriting manager and home office personnel as needed.
Underwriter Trainee March 2014 to April 2015
Developed and maintained a high level of knowledge of management liability products and services.
Applied product and strategy knowledge to assist in the underwriting and pricing of accounts.
Developed underwriting skills to formulate new business and renewal recommendations.
Senior Med/PIP Claims Representative December 2011 to March 2014Farmers Insurance Group － Minneapolis, MN
Evaluated facts of loss to determine coverage and compensability in compliance to state specific policies Processed medical bills and invoices in a timely manner, according to state specific guidelines Interacted with insureds, attorneys, medical providers and agents to properly handle no-fault claims Monitored claims closely for relatedness and necessity of medical treatment, updated reserves accordingly and referred for intervention or special investigation when necessary Upheld optimal file quality by methodically utilizing industry best practices Delivered exceptional customer service by empathizing with claimants.
Sales Associate April 2009 to December 2009Best Buy － St. Paul, MN
Exhibited interpersonal skills by interacting with guests on a personal level in a non-pressured setting.
Understood guests' needs to successfully match them with appropriate products and promotions.
October 2006 to November 2011Caribou Coffee － St. Paul, MN
Supervisor in Training Carried out managerial tasks such as supervising team members and training new employees Improved operational efficiency by prioritizing, multitasking and problem solving Displayed Caribou's core values through product knowledge, team work, and integrity Ensured customer satisfaction by consistently providing a quality end product in a timely manner Built customer loyalty by making a connection with guests and delivering exceptional customer service.
Bachelor of Arts : Psychology Business, May 2011Bethel University － St. Paul, MNPsychology Business
May 2011Bethel University Women's HockeyElected NCAA Team Captain in
book, interpersonal skills, customer satisfaction, customer service, financial, home office, leadership skills, managerial, multitasking, negotiation, personnel, policies, pricing, problem solving, profit, quality, real time, strategy, Supervisor, supervising, teamwork, team work, underwriting