To obtain a position where I can effectively utilize my extensive customer service skills and experience in a challenging fast pace work environment to improve customer satisfaction.
Excellent communication skills; written and verbal
Team player; also self motivated with competitive spirit and a strong desire to excel
Knowledge of dental billing procedures and insurance claims and appeals process
Familiarity with applicable dental and medical guidelines including HIPAA policies
Proficient in SoftDent, Dentrix, Eaglesoft and Dentisoft software, Microsoft Office applications
Office management and team development skills
October 2008 to CurrentVirtua Hospital － Voorhees, NJ
Receives, classifies, consolidates and summarizes documents and information in accordance with Virtua Hospital's records and the State of New Jersey Registrar's Office guidelines; Acts as liaison between Virtua Hospital and the State of New Jersey Registrars Office.
Maintains records of processed documents to include vital statistics reports such as birth and death certificates in paper files as well as electronic.
Compiles and maintains various reports in accordance with standard operating procedures.
Receives incoming mail and processes requests for information via telephone and/or email in accordance with established policies and procedures; particularly regarding confidentiality.
Drafts letters, reports and forms while ensuring correspondence is forwarded to the correct department and calls are routed to the appropriate personnel.
Greets patients/visitors, answers routine inquiries and directs visitors to appropriate office.
Handles, protects and secures sensitive information and organizes records while accessing a variety of computer applications through state wide database and other communication tools.
Associate July 2007 to September 2007Pediatric Dental － Cherry Hill, NJ
Supported and provided front desk support at busy dental office by answering phones, filing, making and confirming appointments with strict time restraints.
Greeted patients and vendors; gathered pertinent information for check in and out procedures.
Created and prepared correspondence such as letters, memos, spreadsheets, and various documents using Microsoft Office software.
Maintained filing system, prepared patient charts, pulled and updated patients records before and after appointments.
Receptionist/Insurance Coordinator February 2005 to June 2007Sunshine Dental － Pine Hill, NJ
Assisted in opening and or closing of facility on a daily basis.
Authenticated information and contacted insurance companies regarding coverage and payment plans, prepared and submitting monthly billing statements to insurance companies.
Resolved routine and recurring inquiries involving billing, collected and processed payments also constructed financial arrangements made by patients and insurance companies.
Collected, entered, maintained, updated and retrieved information regarding dental insurance in computer.
Responsible for running daily accounts receivable and expense reports as well as overseen daily deposits into company account.
Assistant Office Manager January 2002 to January 2005Dental Health Associates － Lumberton, NJ
Maintained front desk at dental office also coordinated and supervised front desk when office manager was unavailable.
Responsible for productivity of office by maintaining office schedule and appointment calendar for doctors and patients using Microsoft Outlook in fast pace dental office.
Recruited and conducted interviews of new staff members as well as hiring, training and development of office teams to maintain adequate staffing levels.
Coordinated staff meetings, delegated office assignments to team members and effectively handled special situations while promoting a safe and productive work environment.
Managed the office budget while finding ways to maximize the practice revenue.
Effectively managed the day to day operations in the office while ensuring superior patient services with a focus on patient satisfaction.
High School Diploma : 1983Camden High School － Camden, NJ
Committed to ongoing professional training and education
*CPR certified: 2012
accounts receivable, billing, budget, charts, closing, Excellent communication, competitive, computer applications, CPR certified, database, email, expense reports, fast, filing, financial, focus, forms, hiring, insurance, team development, letters, meetings, excel, mail, Microsoft Office applications, Microsoft Office software, Office, Microsoft Outlook, office manager, Office management, personnel, policies, processes, self motivated, spreadsheets, staffing, statistics, Team player, telephone, answering phones, written