RESULTS-DRIVEN PROFESSIONAL SEEKING FIRST-LINE SUPPORT TECHNICAL MANAGER
More than 10-years of experience working with Governmental Agencies and managing government contracts.
Ambitious, reliable, self-starter who exhibits proven experience in providing product and technical support. Top performer who contributes sharp analytical and technical abilities and who is not afraid of taking- the- lead. Proactive and hardworking team player who is attentive-to-details while demonstrating expertise on company products and services.
Excellent analytical, written, and communication skills.
Accounting | Business Management | Project Management | Technical Instructor | Customer Engagement High-Volume Sales | Team Development and Training | Cross-Functioning Team Collaboration
Microsoft Office Suite | Excel | PowerPoint | Access | QuickBooks | FreshBooks | SAP Financial NetSuite | Turbo Tax | Oracle | Monday.com | SalesForce | PeopleSoft Software
Promoted to support management with running department. Called upon extensive knowledge in technology to improve customer service, accelerate employee training, and perform dual duty as subject matter expert for large project management collaboration to ensure project tasks were completed ahead of schedule. Exercised skills in time management to centralize work with conflicting priorities.
ACCOMPLISHMENTS
Increased company sales revenue hundreds of thousands of dollars with excellent customer and technical support service.
Saved company $30K+ in training expenses by taking ownership of in-house training of employees to lead to faster turnaround for employee readiness.
Brought equipment upgrades projects for AT&T and Verizon to completion a full 30 days ahead of schedule saving the company several thousand dollars and avoiding customer service interruptions.
Appointed to supervise 20-member team and oversee departmental accounting functions due to previous background in alarm security systems. Tasked with customer service and retention parameters to strengthen customer loyalty, long-term relationship building, and improve referral statistics. Accountable for weekly budget reports of revenue versus expenses to upper management and approval or denial of invoices from local vendors and subcontractors. Investigated timesheet accuracy to decrease employee time fraud.
ACCOMPLISHMENTS
Saved company $500K+ in projected costs with the introduction of subcontractors to perform certain tasks over a 3 year period; increased profit margin between 12 – 15% using this process.
Customized project management strategies for military bases, US Attorney Offices, US Marshal Offices, and State and Local agencies to complete upgrades ahead of schedule and save clients thousands of dollars on average. Reduced the number of on-the-job injuries by 50% by enforcing safety policies and developing best practice procedures.
Saved company thousands of dollars in vehicle maintenance and repairs for employee issued vehicles.
Minimized projects being delayed by working with the local Authority Having Jurisdiction(AHJ) in pulling new permits and preparing submittals for commercial jobs.
Saved company thousands in overhead cost by purchasing certain supplies from local vendors—eliminating high freight cost.
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