Patient and empathetic customer service representative with extensive experience in conflict resolution and
customer care. Desires a job opportunity where I can use all my current skills and experiences and have the ability to
help and encourage others.
Skills Excellent Customer Service Creative Problem solver Great at multitasking Meet deadlines Work Hard Exceptional communication skills Attention to detail Quick Learner Conflict resolution techniques Extremely positive Case management Genuinely caring person Crisis intervention techniques Strong interpersonal skills
June 1998 to September 2001Greater Lynn Mental Health － Lynn, MA
Essential Functions And Responsibilities: Provided support and assistance to individuals with all activities and of daily living.
Created opportunities and provided support to individuals in making decisions to develop their skills and foster independence.
Provided support and assisted individuals with all medical, clinical, and financial needs.
Transported individuals as needed to and from medical, recreational, and other activities outside the program.
Administered medication according to MAP regulations.
Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
Lead staff to ensure that performance are upheld and that all individuals in accordance to all applicable regulatory standards.
Completed any and all other duties as assigned by the program director.
Assistant teacher September 2001 to May 2003Seem Collaborative － Stoneham, MA
Essential Functions And Responsibilities: Assisted the lead teacher by monitoring and assisting special needs students in the classroom and during other activities to ensure the provision of quality instruction in a safe environment.
Worked with individual students and small groups of students to reinforce learning of material and skills introduced by the teacher.
Assisted in devising special strategies for reinforcing material or skills based on an understanding of individual students, their needs, interests, and abilities; created and modified materials to match students abilities.
Operated and cared for equipment used in the classroom for instructional purposes.
Helped students master equipment used in classroom.
Monitored student behavior and help maintain discipline in the classroom; assisted with crisis prevention; assisted with de-escalation techniques with students as needed.
Constantly monitored the safety and well-being of students; monitored student attitudes and encouraged self esteem.
Collaborated with teacher to incorporate information provided by parents, doctors, nurses, therapists, and others in order to understand the needs of and provide services to students.
Performed various clerical duties as needed, maintained records of student progress; developed and filed incident reports; graded papers; developed classroom displays and instructional material; maintained and operated audiovisual equipment; maintained class files.
Maintained the same high level of ethical behavior and confidentiality of information about students as is expected of teachers.
Strived to maintain and improve professional competence.
Participated in and developed support for the special needs program.
Served as the lead teacher in the classroom in absence of regular teacher.
Performed all duties as requested by lead teacher and/or principle.
Knowledge, Skills and Abilities: Ability to maintain confidentiality of student information.
Ability to follow detailed written and oral instructions.
Working knowledge of effective methods of dealing with students.
General knowledge of methods adapting instruction, equipment and tools for students with special needs.
Ability to establish and maintain effective working relationships as necessitated by work assignments.
Ability to communicate clearly and concisely, both orally and in writing; ability to communicate with school personal, students, and parents while complying with the confidentiality requirements.
Waitress February 2013 to CurrentDerry, NH
Job Responsibilities and Tasks: Take orders from patrons for food and beverages.
Serve food and beverages.
Answer any and all questions about the menu items, making recommendations upon request.
Clean tables and counters after patrons finished dining.
Roll silverware, set up coffee station, and set up for the next shift.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Assist hostess by answering phones to make reservations or to-go orders, and by greeting, seating, and thanking guests.
Guest Service Representitive/Front Desk September 2013 to CurrentHoliday Inn － Salem, NH
Welcoming and registering hotel guests.
Explaining the accommodations and establishing credit or method of payment.
Explain all the hotel has to offer.
Preparing and explaining the bill.
Responds to a wide variety of guest requests by accurately assessing the guests needs and satisfaction while complying with all Holiday Inn policies.
Strong attention to detail.
Strong computer skills.
Answer a multiline phone/switch board and make new reservations, answer any questions, and route calls to appropriate person.
Provide answers to general inquiries for information, including but not limited to, office location, appropriate contacts, extensions, etc.
General office upkeep Contact housekeeping or maintenance staff when guests report a problem.
Issue keys and direct guests to their room.
Periodically check room availability so prepared to answer questions and make reservations in a timely manner.
Post charges, such as those for rooms, food, and special requests made by guest.
Compute bills, collect payments, and make change if needed.
Record and update log book with guest comments, complaints, or needs.
Transmit and receive messages, using telephone and switchboards.
Advise housekeeping when rooms need service.
Answer inquires pertaining to hotel services, guest registration, and travel directions.
Deposit guests valuables in hotel safes.
Print down time reports.
Print and perform a bucket check.
Skills: Earned management trust by serving as key holder, and able to run entire hotel on my own when all management leave for the night.
Attention to detail and have excellent organizational skill.
Proven ability to adapt to multiple tasks and changing environments.
Excellent interpersonal, written, and verbal communication skills.
Passionate about providing outstanding customer service skills.
Proven competencies in software applications and programs Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Attention to detail, book, clerical, color, interpersonal, oral, credit, excellent customer service, customer service skills, financial, General office, instruction, director, materials, office, next, organizational, policies, progress, quality, safety, sales, switch, tables, teacher, telephone, answering phones, phone, verbal communication skills, written