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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications
  • Operations management
  • Staff development
  • Computer-savvy
  • Time Management
  • Pre-Opening Experience

  • Inventory control
  • Quality Control
  • Emphasize on Brand Standards
  • Yield Management
  • Budgeting
Professional Experience
Assistant Store Manager
November 2014 to CurrentPier1 Imports - Charlottesville, VA
  • Drive profitable sales growth for $2.8 million retail location. Manage the operational execution of local store to ensure positive customer experience. Backup support for Store Manager Role Clarity: Talent; attract, hire, develop, inspire and retain top talent. Operational Capacity; execute labor management practices, drive merchandise flow, maintain policies and procedures, payroll, scheduling, analyze business and create action plans. Customer Experience; build company brand with loyalty card and program, focus on delivering consistent and exceptional, positive in-store & e-comm sales experience.
FT Store Sales Leader
May 2014 to November 2014Pier1 Imports - Orange County, CA
PT Store Sales Leader
June 2012 to May 2014Pier1 Imports - Laguna Niguel, CA
Store Sales Associate
September 2011 to June 2012Pier1 Imports - Laguna Niguel, CA
  • Key Focus; Implementation of Maximizing Sales, Customer Service and Profits. Bench Manager - unit store rotation. Manages freight delivery and processing of merchandise to place on sales floor. Execute new Visual Merchandising directions, displays merchandise according to SOP standards. Recruit, train and coach associates for success through daily sales chats and product knowledge sharing. Assist in ensuring that store financial performance is through effective expense control, payroll management and cash management. Daily utilizing store resources; P&L and Sales Dashboard to measure store sales performance. Actively and consistently promote Pier1 customer promotions through marketing events for ultimate shopping experience, exceeding customer service.
Front Office Manager
May 2008 to October 2010Atrium Hotel Orange County Airport - Irvine, CA
  • Directed and Managed all aspects of Front Office; Guest Services; Bellman/Shuttle/Valet, Night Audit, Reservations, Security and Parking Services. Accountable for hiring, training, scheduling, counseling and any progressive disciplining. Coordinated daily department stand up meetings; arrival/departure details, on-going events, room inventory and sales strategies. Maintained room budget expenses, completed monthly P&L reports and assisted with future budgeting. Supportive role to General Manager throughout hotel operations in his absence. Facilitated weekly Revenue meetings with DOS and Revenue Analyst on strategic sales and yield management. Responsible for Guest Satisfaction/Resolution and necessary follow up. Spear headed new Guest Survey Program. Delegated to Room Division supervisors to ensure that administrative functions were completed in a consistent and timely manner.
Human Resources Manager/Training & Development Manager
November 2006 to November 2007Laguna Cliffs Marriott Resort & Spa - Dana Point, CA
  • Managed and conducted development and training curriculum programs hotel and proposed ideas to for Interstate Hotels & Resorts for consideration. Facilitated training programs for 380 employees; 3-day mandatory new-hire training, ongoing Yearly Training update for all current employees and management. Spear headed Quality Assurance Inspections for Brand Management and Franchise Company; and maintained SOP's. Oversaw Marriott Quality Assurance Audit with Rooms Director; 96% in 2006 and 97% in 2007 (Both highest scores in West Coast Region). Administrated all HRIS Systems; ATS Tracking Systems, Benefits, Compensation, Employee Relations, Payroll, Recruitment and Training. Assisted with restructuring the HR department budget; reduced ordering, minimized unproductive programs to free up funds for employee recognition events and boost morale and increase retention. Assumed the department responsibilities when DHR was absent in office.
Front Desk Manager
December 2004 to November 2006Laguna Cliffs Marriott Resort & Spa - Dana Point, CA
  • Maintained Front Desk operations in absence of Front Office Manager. Oversaw everyday operations of the Front Desk, Bell Stand, Concierge, and At Your Service. Responsible for department scheduling and payroll processing. Delegation of duties to supervisors to ensure that administrative functions and training requirements were met. Managed expenses and maximized revenue through inventory management to increase department profitability. Maintain Profit & Loss for FO Manager for reporting to Executive Management. Focused on Key Drivers to maintain Guest Satisfaction.
Rooms Division Supervisor
November 2002 to November 2004Residence Inn & Springhill Suites by Marriott - Williamsburg, VA
  • Oversaw everyday operations of the Front Desk, F&B and Housekeeping. Maintained daily room inspections, routinely assigned PM rooms. Balanced Housekeeping budget for par levels of linens and supplies. Supportive role to General Manager in daily hotel operations. Controlled labor cost by monitoring scheduling. Liaison for group sales; government, transient and vacation groups for group contracts and forecasting.
Education
Associates of Science : Business Management, 2014Ashworth CollegeBusiness Management
Certification : Hotel & Restaurant Management, 2008Ashworth College

Hotel & Restaurant Management

Bachelors of Arts : International BusinessAshford UniversityInternational Business
Skills

Administrative functions, Benefits, Brand Management, Budget Planning, cash management, coach, contracts, counseling, Customer Service, delivery, Employee Relations, Executive Management, financial, Focus, forecasting, Front Office, General Manager, HRIS, HR, Payroll, payroll processing, policies, Profit, Project Development, Quality Assurance, Recruitment, reporting, retail, sales experience, Sales, scheduling, SOP, strategic, training programs, Visual Merchandising

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Resume Overview

Companies Worked For:

  • Pier1 Imports
  • Atrium Hotel Orange County Airport
  • Laguna Cliffs Marriott Resort & Spa
  • Residence Inn & Springhill Suites by Marriott

School Attended

  • Ashworth College
  • Ashford University

Job Titles Held:

  • Assistant Store Manager
  • FT Store Sales Leader
  • PT Store Sales Leader
  • Store Sales Associate
  • Front Office Manager
  • Human Resources Manager/Training & Development Manager
  • Front Desk Manager
  • Rooms Division Supervisor

Degrees

  • Associates of Science : Business Management , 2014
    Certification : Hotel & Restaurant Management , 2008
    Bachelors of Arts : International Business

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