Highly motivated, seeking a full time position as customer service representative.
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Large cash/check deposits expert
Top sales performer
Customer service expert
Adaptive team player
creative problem solving
Microsoft Office Suite
Type 45 WPM
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Assisted in the managing of the company database and verified, edited and modified members' information.
Assistant Sales Manager 05/2012 to 09/2014Acceptance Now Santa Clara , CA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained 5 new employees quarterly.
Organized weekly sales reports for the sales department to track product success.
Earned “Top Seller” for two consecutive quarters in 2013.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Managed quality communication, customer support and product representation for each client.
Cross-trained and provided back-up for other customer service representatives when needed.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Executed outbound calls to existing customer base resulting in 40% increase in sales.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
INSURANCE SERVICE CENTER CLAIMS REPRESENTATIVE07/2007 to 03/2011Balboa Insurance Group, LLC
Contacted all parties involved in the claim in order to complete full investigation of the facts.
Tracked and monitored the claims to ensure proper paper trail of handling of claim.
Efficiently managed assigned claims until resolution has been reached Escalated claims exceeding authority limits to supervisor Provided effective and timely communication to all internal and external customers Created and managed timely and accurate documentation and work flow.
Proficient ability to coach, train and develop new employees.
Answered high volume of inbound and outbound calls in a fast-paced environment Provided culturally sensitive services to Spanish speaking clients Experience handling multi-phone systems and excellent phone etiquette.
Sales Representative08/2005 to 02/2006Climate Pro, LLC
Professional and persuasive phone demeanor.
Facilitated appointments for clients.
Met clientele needs and insured high costumer service.
Demonstrated a personable, energetic, and dynamic personality to insure work morale and strong work ethic.
12/2003 to 02/2004Ravenswood School District After School Facilitator
After School coordinator making sure tasks and activities were completed in a timely manner Assisted children ranging from Kindergarten up to 4th graders with homework assignments Excel at teaching children the fundamentals of sports such as soccer, baseball, and dodge ball.
Supervised Children ensuring their well being and positive peer interaction.
Provided a healthy and organized work environment where children and team members feel safe Teach appropriate limit setting skills for children and staff Collaborated with teachers and Staff members to ensure that tasks and activities were appropriate for children.
B.S: Business ManagementUniversity of PhoenixBusiness Management
From September 30th 2014 to Now
Acceptance Now - May 2, 2012 to September 26, 2014
Assistant Sales Manager May 2, 2012 to September 26, 2014
Bilingual in English and Spanish
Excellent oral and written communication skills
academic, administrative, coach, coaching, Excellent oral, clientele, clients, documentation, English, fast, Excel, Power Point, Word, modeling, organizational skills, persuasive, phone systems, problem solving skills, project management, Sales Manager, Spanish, Spanish speaking, supervisor, teaching, phone, phone etiquette, written communication skills