Assistant Retail Store Manager Resume Example Jos. A. Bank/Tailored Brands

ASSISTANT RETAIL STORE MANAGER

Professional Summary

Seeking a position in which will provide me growth and stability within the company. Increasing my knowledge in sales through a management position with an innovative company as well as contributes to the organization's growth.

Skills

Lead a team and deliver a world –class customer experience. Establish a
Clear and compelling direction for the team.
Scheduling
Staff Management
Merchandising
Business Development
Employee reviews

Positive work environment.
Team Leadership
Budgeting
Sales Training
Inventory management
Delegation
Coaching and mentoring

Work History

Assistant Retail Store Manager, 07/2014 to 07/2016
Jos. A. Bank/Tailored Brands – Columbus, GA

Assistant Retail Store Manager, 08/2013 to 07/2014
SOMA -INTIMATES – COLUMBUS, GA

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained new employees on proper protocols and customer service standards.
Submitted orders for new inventory.
Trained team members in successful strategies to meet operational and sales targets.
Improved sales process and tracking withimplementation of new point of sale (POS) system.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Examined merchandise to verify correct pricing and attractive displays.

Assistant Retail Store Manager, 06/2007 to 08/2013
Jos A Bank/Tailored Brands – Columbus , GA

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Submitted reports to senior management to aid in business decision-making and planning.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Kept work areas clean, organized and safe to promote efficiency and team safety

Retail Store Manager, 08/2016 to 08/2020
Jos. A. Bank/ Tailored Brands – Columbus, GA

Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained new employees on proper protocols and customer service standards.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Submitted orders for new inventory.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Optimized store displays and appearance via strategic merchandising.
Trained team members in successful strategies to meet operational and sales targets.
Maintained customer satisfaction while handling product returns quickly and professionally.
Increased store sales growth 10% by implementing new sales goals for each team member.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Answered phone calls and answered questions from potential customers.
Weekly work scheduling for a team of 6.
Examined merchandise to verify correct pricing and attractive displays.
Increased profits 10% through effective sales training and troubleshooting profit loss areas.
Resolved customer service issues promptly.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Education

High School DiplomaJunction City, Ks
Page 3

Accomplishments

June 2007 August 2020 Store Manager, Jos.
A Bank Clothiers.
Provide direct and consistent communication with the store team.
Build strong partnership with multi-unit management support team to reduce costs and waste.
Achieving store business plans, including sales and profitability.
Ensure store benchmark selling techniques.
Manage store budgets effectively.
Manage local marketing events.
Develop plan to maximize sales and achieve goals.
Assist team in setting, meeting and maintaining personal sales volume.
Ensure team member to strive and build long-term relationship with customers.
Fulfill e-commerce Orders within the committed timeline.
Ensure store is visually set to brand standards.
Manage store shrink by creating awareness, proper floor coverage and compliance of policies and procedures Page 2 TRSINING/LEADERSHIP Sales Leadership Course Order Fulfillment Tuxedo Training Course Retail/Rental Wedding Groups.

Certifications

Sales Leadership Course

Order Fulfillment Specialist Course

Retail/Rental Wedding Course Certification Course

Sales Leadership course

Assisting each team members needs and uncover more ways to assist them to achieve their goals and capitalize on their individual talents, an excellent sales leader leads the entire sales team to improve sales performance, thereby directly impacting thew organizations bottom line.

Resume Overview

Companies Worked For:

Jos. A. Bank/Tailored Brands
SOMA -INTIMATES
Jos A Bank/Tailored Brands
Jos. A. Bank/ Tailored Brands

Job Titles Held:

Assistant Retail Store Manager
Retail Store Manager

Degrees

High School Diploma

Assistant Retail Store Manager Resume Example

Resume Score: 80%

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