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Assistant Retail Store Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seeking a position in which will provide me growth and stability within the company. Increasing my knowledge in sales through a management position with an innovative company as well as contributes to the organization's growth.

Skills
  • Lead a team and deliver a world –class customer experience. Establish a
  • Clear and compelling direction for the team.
  • Scheduling
  • Staff Management
  • Merchandising
  • Business Development
  • Employee reviews
  • Positive work environment.
  • Team Leadership
  • Budgeting
  • Sales Training
  • Inventory management
  • Delegation
  • Coaching and mentoring
Work History
Assistant Retail Store Manager, 07/2014 to 07/2016
Lakeshore Learning Materials Albuquerque, NM,
Assistant Retail Store Manager, 08/2013 to 07/2014
Lakeshore Learning Materials Chicago, IL,
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained new employees on proper protocols and customer service standards.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Examined merchandise to verify correct pricing and attractive displays.
Assistant Retail Store Manager, 06/2007 to 08/2013
Lakeshore Learning Materials Houston, TX,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Kept work areas clean, organized and safe to promote efficiency and team safety
Retail Store Manager, 08/2016 to 08/2020
Skechers Central Valley, NY,
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained new employees on proper protocols and customer service standards.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Increased store sales growth 10% by implementing new sales goals for each team member.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Answered phone calls and answered questions from potential customers.
  • Weekly work scheduling for a team of 6.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Increased profits 10% through effective sales training and troubleshooting profit loss areas.
  • Resolved customer service issues promptly.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Education
High School Diploma: , Expected in
to
- Junction City, Ks
GPA:
Page 3
Accomplishments
  • June 2007 August 2020 Store Manager, Jos.
  • A Bank Clothiers.
  • Provide direct and consistent communication with the store team.
  • Build strong partnership with multi-unit management support team to reduce costs and waste.
  • Achieving store business plans, including sales and profitability.
  • Ensure store benchmark selling techniques.
  • Manage store budgets effectively.
  • Manage local marketing events.
  • Develop plan to maximize sales and achieve goals.
  • Assist team in setting, meeting and maintaining personal sales volume.
  • Ensure team member to strive and build long-term relationship with customers.
  • Fulfill e-commerce Orders within the committed timeline.
  • Ensure store is visually set to brand standards.
  • Manage store shrink by creating awareness, proper floor coverage and compliance of policies and procedures Page 2 TRSINING/LEADERSHIP Sales Leadership Course Order Fulfillment Tuxedo Training Course Retail/Rental Wedding Groups.
Certifications

Sales Leadership Course

Order Fulfillment Specialist Course

Retail/Rental Wedding Course Certification Course

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School Attended
Job Titles Held:
  • Assistant Retail Store Manager
  • Assistant Retail Store Manager
  • Assistant Retail Store Manager
  • Retail Store Manager
Degrees
  • High School Diploma