Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. Always maintain good judgment, enthusiasm, and ability to work in a fast paced environment. Ability to prioritize tasks and make deadlines. Experience with Microsoft Office and work with computers on a daily basis Maintain current knowledge of fashion trends and luxury brands. Contributes equally to my team through encouragement and development of strong relationships. Ability to take direction and constructive criticism from my supervisors. Excellent verbal and written communication skills along with problem solving skills. Ability to work in a physically demanding environment.
Experience
Dsw (Designer Brands Inc.)April 2011 to July 2012Assistant Manager
Buena Park , CA
Buena Park , CA
- Completed extensive three day training with Human Resources staff through Nordstrom's Trained on the importance of customer service and the customer's needs Led discussions on handling different scenarios such as dealing with theft, harassment, and helping with a customer's specific needs.
- Trained on the registers to count the till and prepare deposits and learn banking procedures.
- Learned different selling techniques such as approaching a customer with open-ended questions.
- Example: "What are you shopping for today?" or "What can we help you find today?" Completed register training and learned how to complete returns/exchanges, gift card purchases and check/traveler check payments.
PetcoOctober 2011 to November 2011Seasonal - Sales Associate
Christiansburg , VA
Christiansburg , VA
- Responsible for providing positive customer experience which includes greeting, fitting, and assisting with meeting the customers needs and making sure they experience the full extent of our product lines.
- Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information.
- Developed an understanding of brand management, merchandising standards and in-store presentation.
- Assists the Store Management team with non-selling operational tasks including replenishing stock, assisting with ensuring proper promotional setup of the store and maintenance of the sales floor and stockroom to create a neat, clean and well presented store.
- Work with Store Manager to set goals for personal skills development.
- Ensures that the customer is the primary focus and all non-selling tasks are secondary.
- Achievements: Adaptable and available to support scheduling needs of the business.
- Communicates with Store Manager regarding all employee relations, day-to-day operations and any compliance related matters and to set goals for personal skills development.
- Successfully completed Retail Security and Loss Prevention training.
- Consistently followed company policies and procedures, standards and practices, regulatory compliance, and company directives including dress code and attendance.
- Received many positive comments from customers regarding my customer service.
Bickford Senior LivingApril 2012 to January 2014Urbandale , IA
- Childcare Provider) Jennifer Lyson 516-805-6547 Responsibilities: Provided care for three children under the age of 5 years.
- Helped mother with newborn by bathing, clothing, preparing formulas and changing diapers, etc.
- Prepared and served breakfast, lunch, and dinner, along with bottle preparation.
- Oversaw playtime and scheduled social activities with friends and took children on walks, outings and educational trips.
- Organized games and other entertainment for children.
- Maintained open communication with parents through a detailed notebook with the days activities, meals, naps, discipline, accomplishments, etc.
- Disciplined child in keeping with the methods requested by the parents Able to assist with transportation and traveled with family on vacations.
- Displayed a positive, helpful attitude on a daily basis that was consistently praised.
- Worked alongside parents to create a sleeping pattern for newborn Proficient in developing infant feeding schedules as per parent's requests Accompanied family on numerous trips and cared for children during illnesses.
- Mental frame to stay calm even in times of medical emergencies.
Bickford Senior LivingJanuary 2014 to CurrentAmes , IA
- Ensure that each customer receives outstanding service by providing a friendly environment.
- This includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Assist with financial sales audits and inventories to protect the store from internal and external shrinkage.
- Assists with managing payroll and store scheduling.
- Assist in floor moves, merchandising, display maintenance, and housekeeping.
- Assist in processing and replenishing merchandise and monitoring floor stock.
- Train and motivate associates to achieve maximum sales productivity and ensures that sales plans are achieved.
- Responsible for processing transfers and tracking shipments on a timely schedule.
- Supports and executes directives from Visual Merchandising, Operations and Marketing.
- Ensure that information is properly communicated to the store team and that all projects are completed within specified deadlines.
- Communicates with all employee relations, day to day operations and any compliance related matters and to set goals for personal skills development Engage in promoting and selling products to ensure customer satisfaction.
- Support the Store Manager with management and coordination of the daily operations of the store.
- Partner with store manager to maximize sales and build high performing teams.
- Develop relationships with new and existing customers to increase sales.
- Attain quarterly sales and SPH goals.
Education
Crean Lutheran High School2010High School DiplomaCity, State
Brigham Young University Crean Lutheran High School
Irvine Valley College2010General EducationCity, StateIndependent study
Concordia University2015Liberal StudiesCity, StateLiberal Studies
Skills
banking, brand management, customer satisfaction, customer service, driving, employee relations, filling, financial, focus, frame, Human Resources, leadership, regulatory compliance, Loss Prevention, managing, Marketing, medical emergencies, merchandising, neat, Strong organizational skills, bathing, payroll, policies, recruiting, Retail, selling, sales, sales plans, scheduling, self-starter, Store Manager, Store Management, transportation, Visual Merchandising
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Resume Overview
School Attended
- Crean Lutheran High School
- Brigham Young University Crean Lutheran High School Irvine Valley College
- Concordia University
Job Titles Held:
- Assistant Manager
- Seasonal - Sales Associate
Degrees
- High School Diploma
General Education
Liberal Studies
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