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Assistant Manager Resume Example

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MH
ASSISTANT MANAGER
Professional Summary

Goal oriented supervisor offering 3 years of customer relations experience. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Looking to expand my skill set and steer towards a different career in the healthcare industry by implementing optimal patient care and awareness. I believe I have the capability and drive to foster growth and expand my skills even further with the right company.

Work History
Chevron Corp. - Assistant ManagerDuPont, WA06/2018 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Target - Logistics SpecialistOklahoma City, OK03/2017 - 06/2018
  • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
  • Detected and resolved multifaceted issues related to business direction and operations.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Worked with customers to integrate processes and correct issues.
  • Tracked and managed transfer paperwork such as packing lists.
  • Validated inventory levels and updated systems using handheld devices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Charlotte Russe - Customer Service RepresentativeOklahoma City, OK06/2016 - 02/2017
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Skills
  • Operations management
  • Microsoft Office Suite Proficiency
  • Cash Handling
  • Cash Register Operation
  • Inventory and Supply Management
  • Professional demeanor
  • Staff Management
  • Telephone skills
  • Project Management
  • Verbal and written communication
  • Business planning
  • Staff Training
  • Payroll
  • Guest Services
  • Store management
  • Customer/Client relations
  • Administrative support
  • Business administration
  • Organization skills
  • Multi-line Telephone Systems
Education
05/2015Western Heights High SchoolOklahoma City, OKHigh School Diploma
Pierce CollegePuyallup, WAAssociate of Science
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Resume Overview

Companies Worked For:

  • Chevron Corp.
  • Target
  • Charlotte Russe

School Attended

  • Western Heights High School
  • Pierce College

Job Titles Held:

  • Assistant Manager
  • Logistics Specialist
  • Customer Service Representative

Degrees

  • High School Diploma
    Associate of Science

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