A MBA in hotel management and catering science seeking progressive growth opportunities in hospitality. Ambitious to create strategic alliances with organization leaders to effectively align with and support key business initiatives to improve guest relations and resolve customer service issues in a timely and satisfactory manner. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Communication Time Management Finance and budgeting Organization Multitasking Event Management Concierge Services Customer handling Problem solving Professional and work experience
Assistant Front office manager August 2010 to November 2011ACCOR Group － Pune, India, Maharashtra
Successfully managed a large multilingual staff.
Received highest ratings for excellent customer service.
Early career promotions based on overall performance.
Demonstrated good problem solving skills under complex situations.
Provided supervision, direction and leadership in the front office and PBX in accordance with the objectives, performance and quality standards of the hotel.
Ensured the highest quality Standards, management policies and procedures were properly understood and followed by all staff.
Jai Mahal Palace (Taj Group of hotels).
Internship-Assistant Front Office Manager May 2009 to June 2010Jaipur
Assisted and served as a back up to the front office manager in daily operations.
Lead and managed all sections of the front office in order to ensure maintenance of the highest standards.
Monitored the front office employees to make sure the guests receive prompt and personal services.
Special emphasis on the care of the front desk operation including guest registration, room assignment and check-out procedures.
Assisted the front office manager in employee related matters such as evaluations and consulting.
August 2012 to October 2013University of Minnesota － Saint Paul, MN
Organized field trips for children and adults.
Learned about raptors and their habitat.
Prepared spreadsheets and Power point presentations.
Assistant March 2012 to October 2013Commonwealth Terrace Cooperation － Saint Paul, MN
Welcoming new members to the community and ensuring their active participation in group and social events.
Organizing local and out of state field trips for residents.
Delegated duties among residents and timely resolved resident complaints with the management.
Marketing and communication to bring private donations and increase volunteer participation.
2016New York Institute of Art and Design － New York, New York, USAEvent and Wedding planning)
Achieved high test scores in 3/6 units completed .The main highlights of the diploma course focus on steps to ensure the success of any event, and include meetings, parties, fundraisers, retreats, marketing experiences, product launches, or many other types of gatherings.
Acquired the necessary skills and utilized all available tools to master the fine art of networking.
My special emphasis in this program is on event planning in large corporate establishments.
MBA : Hotel Management and Catering Science, 2011Merit School of Hotel Management － Ooty, Tamil Nadu, IndiaHotel Management and Catering Science
P.G.D.H.R(Post Graduate diploma : Human Resource, 2008University of Allahabad － Uttar Pradesh, IndiaHuman Resource Learned about basic and advanced concepts in small business and large corporate establishments. Financial business accounting. Research Methods of Hospitality Industry Expertise in Front office operations Learned about Hospitality laws and Tourism (India) Prepared Project on Hotel and Tourism Management which won the best award in its category. Meritorious student in the graduating class of 2011. Firsthand experience in Human Resource management.
Bachelor of Arts : English LiteratureGPA: Graduated with honors.English Literature Graduated with honors.
accounting, basic, consulting, excellent customer service, direction, event planning, Financial, fine art, focus, Front office, Human Resource, leadership, marketing, meetings, Power point, networking, Organizing, PBX, policies, presentations, problem solving skills, quality, Research, spreadsheets, supervision