Objective To utilize my 30 plus years industry experience as a Cargo Operations Manager to provide improvements, safety and Excellence into a better Cargo operations. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Exceptional interpersonal communication
Consistently meet goals
Assistant Cargo Operations Manager01/2009 to Current Air France Cargo – Houston,
Training Manager for all AF/GHA staff.
Training instructor for TSA cargo security acceptance requirements for Passenger and All Cargo Aircraft.
Training Instructor on, X-Ray, Explosive Trace Detection, and Physical Search cargo security screening.
Assist with all computer and operational training for all new hires.
Dangerous Goods acceptance checks and loading, Import and Export processing.
Experience in VCC, Pelican, Cargoal, Visual, VC-ULD, NOTOC, C2K, C2B and LCF systems.
Ordering of all supplies used for Cargo Operations.
In charges of Maintenance requirements for Itemizer DX ETD machine, Rapiscan 532 H X-Ray machine, fork lifts and Tug motors.
Coordinate build up and breakdown of all Air France and KLM passenger and freighter flights.
Logistical arrangements for all trucks.
Supervising and arranging crane operations when necessary.
Worked directly with Customs, USDA, and TSA to achieve positive results.
Suggested Implementing innovative programs to increase employee loyalty and reduce turnover.
Assistant Cargo Operation manager01/2007 to 01/2009 Air France/ Sky Team Cargo – Dulles,
Quality control and analysis coordinator.
Export and Import airway bill audits, customer satisfaction, performance improvements and document management for Air France, Korean and All Nippon Airways.
Administer training for office and warehouse GHA staff on TSA cargo security requirements for Passenger and All Cargo Aircraft.
Dangerous Goods Awareness, X-Ray and Physical Search security screening.
Assist with computer and operational training for all new hires.
Sales reports and Cash drawer handling for both Air France and Korean Airlines.
Weekly cash drawer summary report and Bank deposits.
Supply inventory manager.
In charge of ordering all related supply's for both office, warehouse and flight operations.
Building and equipment maintenance management.
Maintain full operation of building garage doors, dock plates, security fence, fork lifts, vehicles, computers, printers, copiers, and weight scales.
Senior Cargo Customer Service Agent for Operations Certification.
Partnered successfully with ANA and Korean Airlines staff to produce a productive and positive outcome for all parties.
Cargo Customer Service Agent01/1985 to 01/2000 Air France Cargo – Houston,
TX Worked with Customer Service and Booking department in a cross training project for a better overall knowledge of products and services.
Air France Cargo – Chicago,
Computer proficient on many systems, including the Air AMS-LIDO System for U.S.
Customs which is used at some airports, all trucking programs, Lotus/Excel/Word/Pelican, VCC and Gaeton programs.
Efficient in commercial cargo reservations and bookings.
Communicate daily with Paris and all other international stations for smooth transition of cargo and goods.
Worked with management as committee chairman for employee relations for five years.
Experienced in operation of Main deck and lower deck loaders, belt loaders and push back tractor.
Piedmont Airlines – Chicago,
Passenger Customer Service Agent.
Ramp Agent01/1981 to 01/1983 Butler Aviation – Chicago,
Loading and unloading of Air Canada DC-8 freighters, twin prop, express jets and multiple A/C types.
Warehouse work for handling company of Japan Airlines, KLM, Air Canada, Northwest and Pan-Am.
Fully experienced in forklift operations, flight build-up and breakdown, aircraft and truck loading and ground equipment.
Ticket and Gate Agent.
Warehouse Agent01/1981 World Trade Transportation
Crating, packaging and weighing of air and ocean freight.
Loading and unloading of overland trucks.
Bachelor of Science: Philosophy2002Canterbury University
England On-Line degree Program
Interests I enjoy doing internet marketing in my spare time. Previously owned and operated a vending machine business. My interests include water sports, fishing and History studies.