Monitored the daily activities of several customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
Currently finishing my associates degree in business. Carrying at 3.5 grade point average. Upcoming office administration Coursework include accounting one and two.
Proficient in Microsoft Outlook, Microsoft power point, and other computer programs including Excel. Customer needs assignment, telephone skills, and great time management. Very organized, as well as being a team leader, and active learner.
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