Assets Protection resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Offering 3 years of experience in security.
Skills
Loss prevention experience
CCTV Monitoring
Physical apprehensions
Report writing skills
Department patrols
Interviews and interrogations
Security measures
Problem analysis and resolution
Fraudulent activities investigations
Critical thinking
Adaptability
Organization and Time management
Reading comprehension
Clerical
Stocking and Replenishing
Merchandising Knowledge
Sales
Product and Service Sales
Point of Sale Knowledge
CCTV Monitoring
Customer Service
Good listening skills
Responsible
Verbal and written communication
Work History
Assets Protection , 02/2021 - Current Giant Eagle, Inc. – Rocky River, OH,
Patrolled store departments to check for suspicious activities.
Contacted local authorities and apprehended shoplifters.
Checked CCTV for evidence of shoplifting.
Controlled reduction of loss inventory by protecting company assets.
Wrote reports for internal and external crime, burglary or theft.
Kept patrons and employees safe and from criminal activity.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Reduced shrink by 30% through thorough training of loss prevention staff and meticulous reviews of company documents.
Installed and maintained covert security equipment.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Represented Meijer in court proceedings and investigations.
Store Detective, 06/2018 - 02/2021 Ocean State Job Lot – Vernon, CT,
Collected documentation such as witness statements, video recordings and photographs to support case findings.
Uploaded all evidence into case management system each day.
Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
Conducted surveillance for up to 8 hours at time.
Maintained excellent attendance record, consistently arriving to work on time.
Performed security walks around store to monitor employee and customer activities.
Interviewed employees and suspects and drafted reports to assist law enforcement.
Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Conducted mobile and stationary surveillance on subjects of all investigations.
Sales Associate, 11/2013 - 08/2018 Younkers – City, STATE,
Engaged with customers to effectively build rapport and lasting relationships.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Communicated with customers to understand needs and recommend appropriate solutions.
Prepared merchandise for sales floor by pricing or tagging.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Provided first-rate service to all customers and potential customers.
Helped resolve client problems quickly with superior customer service.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Promoted and up-sold products and services to meet needs of customers.
Assisted call-in customers with questions and orders.
Maintained organized, presentable merchandise to drive continuous sales.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Answered questions and assisted customers with item selection and location.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Upheld high standards of customer service by promoting and upselling new products and services.
Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Provided sales and customer service assistance to walk-in traffic
Motivated and trained Number team members to meet and exceed sales goals through positive reinforcement.
Recommended accurate and effective solutions to customers after identifying problems.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Education
Bachelors : Criminal Justice And Political Science , Expected in 04/2018 - Grand Valley State University - Allendale, MI GPA:
High School Diploma: , Expected in 05/2013 - Muskegon High School - Muskegon, MI GPA:
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