Assets Protection resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Offering 3 years of experience in security.

  • Loss prevention experience
  • CCTV Monitoring
  • Physical apprehensions
  • Report writing skills
  • Department patrols
  • Interviews and interrogations
  • Security measures
  • Problem analysis and resolution
  • Fraudulent activities investigations
  • Critical thinking
  • Adaptability
  • Organization and Time management
  • Reading comprehension
  • Clerical
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • CCTV Monitoring
  • Customer Service
  • Good listening skills
  • Responsible
  • Verbal and written communication
Work History
Assets Protection , 02/2021 - Current
Giant Eagle, Inc. Rocky River, OH,
  • Patrolled store departments to check for suspicious activities.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Kept patrons and employees safe and from criminal activity.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Reduced shrink by 30% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Installed and maintained covert security equipment.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Represented Meijer in court proceedings and investigations.
Store Detective, 06/2018 - 02/2021
Ocean State Job Lot Vernon, CT,
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Uploaded all evidence into case management system each day.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  • Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
  • Conducted surveillance for up to 8 hours at time.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed security walks around store to monitor employee and customer activities.
  • Interviewed employees and suspects and drafted reports to assist law enforcement.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted mobile and stationary surveillance on subjects of all investigations.
Sales Associate, 11/2013 - 08/2018
Younkers City, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Promoted and up-sold products and services to meet needs of customers.
  • Assisted call-in customers with questions and orders.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions and assisted customers with item selection and location.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Provided sales and customer service assistance to walk-in traffic
  • Motivated and trained Number team members to meet and exceed sales goals through positive reinforcement.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
Bachelors : Criminal Justice And Political Science , Expected in 04/2018
Grand Valley State University - Allendale, MI
High School Diploma: , Expected in 05/2013
Muskegon High School - Muskegon, MI

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Resume Overview

School Attended

  • Grand Valley State University
  • Muskegon High School

Job Titles Held:

  • Assets Protection
  • Store Detective
  • Sales Associate


  • Bachelors
  • High School Diploma

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