asset recovery collector resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
ER Objective To apply my existing skills and knowledge into any field and expand my learning capabilities with eagerness and great desire to exceed all expectations bestowed upon me. Working for financial institutions has given me the discipline for error free production, adapt well to a professional environment, veracity and virtue of “doing the right thing,” and taking great pride in all of my accomplishments.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
02/2019 to Current
Asset Recovery Collector Brp Group, Inc. Remote, NV,
  • De-escalate upset customers smoothly to resolve their issues promptly.
  • Use effective questioning techniques to clarify why debtors are delinquent.
  • Effectively manage inbound and outbound calls daily.
  • Utilize skip tracing resources.
  • Consistently meet or exceed monthly goals.
  • Reason with customers and attempt to negotiate full balance payments.
  • Uphold privacy and security requirements established by regulatory agencies.
  • Advise debtors on payment options and set up payment plans.
  • Routinely contact account holders with balances over any days past due to resolve delinquencies.
04/2015 to 12/2016
Remarketing Specialist Chimes Upper Darby, PA,
  • Answered incoming collection calls for the department for any delinquent accounts to include negative share drafts, credit cards, secured and unsecured loans, and mortgages.
  • Created adequate payment arrangements to avoid freezing accounts and/or repossession.
  • Froze account if delinquent over 30 days, which included freezing debit/credit cards, disabling online banking and flagging account.
  • Answered incoming emails from other departments, remarketing company, and repossession company.
  • Issued new repossession orders.
  • Scheduled transport of repossessed vehicles, boats, RV’s and other secured collateral to appropriate auction location.
  • FedEx-ed original vehicle titles and appropriate documents to auction.
  • Answered incoming if bids and negotiated offers.
  • Filed insurance claims on damaged collateral.
  • Mailed out deficiency balance letters to members.
  • Continued required online credit union courses monthly and quarterly.
  • Visited auction to better understand process.
  • Made decisions on selling collateral “as is” in auction or seek to have it serviced or returned to dealership if under warranty to correct any issues.
03/2014 to 03/2015
Recovery Specialist Tampa Bay Federal Credit Union City, STATE,
  • Handled all new legal requests.
  • If account was charged off, it either sent it to a collection agency or to the attorney to file a lawsuit.
  • Distributed all the department mail.
  • Posted all incoming checks;most were garnishment or payment arrangements, also known as stipulations.
  • Was in charge of updating an outside collection agency that handled the credit union’s negative share accounts, once payments were received.
  • Gathered 30-45 debtors to send to the attorney to depose monthly; this consisted of locating their judgments and current addresses, and employment if available.
  • Assisted the collections department with collection calls concerning payment arrangements, to include, voluntary and involuntary surrenders of vehicles.
  • Answered through the attorney when we received summons for debtors’ homes being foreclosed.
  • Upheld seven queues current daily, to include: Attorney, Pending Garnishment, Garnishment, Deposition, Stipulations, Non-serve, and Surplus through our collection software.
  • Paid all invoices to attorney for services rendered.
  • Processed transactions for collectors.
  • Provided payoff amounts to existing debtors, or their employers if being garnished, which included research to ensure all fees and interest rates matched the judgments and/or stipulations.
  • Prepared a manual for this new position for other associates to reference and for the company to use for future training.
07/2007 to 12/2013
Member Service Officer II Teachers Federal Credit Union City, STATE,
  • Teller and in six months was promoted to Universal Teller.
  • From Universal Teller I was then promoted to Teller Supervisor for the next two years.
  • I then accepted a position as Loan Officer, and as the company underwent changes, I was then transferred to Member Service Officer II.
  • Responsibilities.
  • Cross sold credit union products and received constant awards and recognitions for exceeding minimum goals.
  • As Teller Supervisor, balanced the vault accurately every night and was able to locate teller errors and retrieve any lost monies back to the credit union.
  • The vault was never closed out of balance.
  • Demonstrated proficiency with regard to policies, procedures, products and services pertaining to teller and loan transactions.
  • Identified fraudulent activity to prevent any losses to the credit union.
  • Took on new projects, without being assigned to me, to improve the department’s daily tasks and facilitate any side projects.
  • As a Loan Officer, opened new accounts efficiently and ensured the new members did not have outstanding debts at other Financial Institutions and were not a threat to the credit union.
Education and Training
Expected in 10/2013 to to
El Paso Community College - ,
Expected in 01/2003 to to
University of Texas, Jefferson High School - El Paso,
Expected in 01/1999 to to
- ,

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Resume Overview

School Attended

  • El Paso Community College
  • University of Texas, Jefferson High School

Job Titles Held:

  • Asset Recovery Collector
  • Remarketing Specialist
  • Recovery Specialist
  • Member Service Officer II


  • Diploma

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