Jessica Claire
Montgomery Street, San Francisco, CA XXX05 (555) 432-1000,
Executive Profile

Experienced Store Manager seeks position in organization that promotes professional growth and development based on both team lead and individual performance.Results oriented, skilled and the ability to create strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Skill Highlights
  • Leadership/communication skills
  • Business operations organization
  • Human resources
  • Multi Million-Dollar P&L Management
  • Self-motivated
  • Customer-oriented
  • Performance Analysis
  • Service Quality Improvement
Core Accomplishments
  • District Trainer for Logistics and Store Operations
  • District Assessment Captain for Store Operations and Logistics.
  • District/Regional Captain for Kohl's Credit card.
  • Assigned mentor for new store managers
  • Launched well-received program of professional development courses for all staff
  • Streamlined BIC (Best in Class) replenishment program
  • Reduced turnover by 50% through hiring and developing talent, mentoring, coaching, accountability and utilization of recognition program. Positive results reflected in a 10% increase in Associate Engagement score and productivity.
  • Process driven, reducing shrink to 1.54 vs goal of 2.41
Professional Experience
09/2014 to Current ASM Auto Plus Pep Boys | Farmington Hills, MI,

Smooth acclimation through building and sustaining professional relationships with Peers, Associates and vendors. Boosted morale through mentoring, development and supporting individuals in maximizing strength's and leveraging opportunities.

Analyzed P&L, consulting with experts and training on Business Acumen to broaden awareness and understanding resulting in increased profit.

Spearheaded CCIC's, identifying root cause and partnered with my SM and peers in rolling out applicable traing and accountability to increase Customer satisfaction.

04/2011 to 09/2014 Store Manager Tempur-Pedic | Marietta, OH,

Accountable for entire store

Captured 51%+ market share with new product quickly brought to market through identifying demographic and market needs, communicating with buyers resulting in higher turn rate and increased margin.

Successfully opened a new store then transferred to a turn around, high risk store, resulting in positive operations, customer and team satisfaction increase. Developed and lead team in both stores achieving and exceeding, Shortage, Credit, Customer and Associate survey, turnover and sales goals. Contributed to Market and Region as District and Regional Credit Captain.

02/2010 to 04/2011 ASM/Store Operations and Human Resources Kohl's Department Stores | City, STATE,

Accountable for all operational aspects including but not limited to Logistics, Inventory Control, Process Implementation, training, development and merchandising. Worked closely with buyers on GAF (Goods Available for Sale) to ensure product allocation supported the demand of the business.

Also accountable for all hiring, controlling AHR, HR documentation, over-seeing all scheduling ensuring appropriate coverage while maintaining payroll control. Supported recognition program, open door policy and accountability.

02/2010 to 03/2010 Misses Supervisor Kohl's Department Stores | City, STATE,

Observerved and trained in various areas of the business allowing seamless transition into Kohl's Executive Leadership role.

2007 to 2010 Executive Store Operations, Logistics, Human Resources and Interim Store Manager Target | City, STATE,

See below Target job responsibility

2006 to 2007 Store Operations Business Partner Anchor Blue Retail Group | City, STATE,

Opened Anchor Blue Retail Stores in the Florida Market for four months and then promoted to Business Partner of Store Operations within the Corporate Office. Worked with vendors, designers, stores and other Business Partners enhancing operational processes, logistics, and margin.Worked closely with the marketing department in identifying needs based on market and or demographic. Generated new business through working with various college organizations and campuses to grow market share and establish brand.

1994 to 2006 Executive Team Leader Logistics, Hardlines and Interim Store Manager Target Corporation | City, STATE,

Accountable for all aspects of the business with a focus and expertise in store operations, process development and implementation and turn around stores. Part of a team that successfully opened Target and Super Target stores. Experienced in working with a diverse environment and skilled in identifying and developing talent. Extensive experience working with vendors and buyers. Assessed, strategically planned and implemented through delegation and support resulting in top box performance.

Expected in High School Diploma | Business Rickards High School and Keiser University, Tallahassee, FL GPA:

Attended Tallahassee Community College, transferring to on line classes at Keiser University. Plan to complete acquiring my Degree this year through on line classes


Process, Team and Customer driven

Results Oriented

Strategic Thinking

Additional Information
  • Personal and Professional references available upon request.

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resume Strength

  • Personalization
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Resume Overview

School Attended

  • Rickards High School and Keiser University

Job Titles Held:

  • ASM
  • Store Manager
  • ASM/Store Operations and Human Resources
  • Misses Supervisor
  • Executive Store Operations, Logistics, Human Resources and Interim Store Manager
  • Store Operations Business Partner
  • Executive Team Leader Logistics, Hardlines and Interim Store Manager


  • High School Diploma

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