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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Staff development
  • Project management
  • Sales Techniques
  • Issue and conflict resolution
  • Workforce Management
  • Relationship building
  • Problem resolution
  • Salesforce Management
Experience
02/2003 to 06/2021 Assistant Store Manager Vera Bradley, Inc. | Branson, MO,
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
02/1998 to 02/2003 Assistant Store Manager Vera Bradley, Inc. | Charleston, SC,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
06/1994 to 03/1998 Operations Manager Cambria | Houston, TX,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
05/1992 to 06/1994 Assistant Manager Redpeak Properties | Arvada, CO,
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
Expected in 05/1992 Bachelor of Science | Marketing University of Central Florida, Orlando, FL GPA:
Expected in 05/1989 Associate of Arts | Polk Community College, Winter Haven, FL, GPA:

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88Good

Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • University of Central Florida
  • Polk Community College
Job Titles Held:
  • Assistant Store Manager
  • Assistant Store Manager
  • Operations Manager
  • Assistant Manager
Degrees
  • Bachelor of Science
  • Associate of Arts