Experienced manager and natural born leader. Over 15+ years experience in working closely with customers and selling products. Self motivated, and goal oriented with very good work ethic. Looking to join top company and improve my own skills and provide new company with valuable asset.
Skills
Servsafe certified food manager
Customer service-oriented
People-oriented
Born leader
Strong work ethic
Self-motivated
Detail-oriented
Sales experience
Staff training and development
Goal-oriented
Highly competitive
Conflict resolution
Employee scheduling
Efficient multi-tasker
Staff supervision
Guest experiences
Brand management
Reservations management
Vendor interaction
Policies and procedures
Guest accommodations
Decision-making
Work History
02/2019 to Current
ASMAuto Plus Pep Boys – Granada Hills, CA,
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Tracked stock using company inventory management software.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Achieved perfect attendance record for 20 months consecutively.
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
08/2010 to 01/2019
Assistant General ManagerLamar Advertising Company – Paducah, KY,
During every corporate inspections QA, received above average in score
Created contracts from large block's of rooms. I.e (weddings, family reunions, funerals) Made sure all arrangements were met and followed up after to ensure guest satisfaction met.
Completed front office manager training via Best Western University in October 2015.
Strategically created extra night letter's to hand out to guest to increase room revenue.
Helped increase hotels ADR since new ownership took over in 2011.
Interacted positively with customers while promoting hotel facilities and services.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Worked closely with GM and carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations for wedding blocks.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Working closely with ownership, created and helped design a whole new breakfast room, the only ServSafe certified employee at the hotel.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Took care of all complaint files, via Best Western corporate.
Supported the sales team in writing proposals and closing contracts.
Contacted customers by phone and email in response to inquiries.
Completed inventory purchases and oversaw restocking.
Enforced quality assurance protocols to deliver ideal customer experiences.
Worked with support teams to resolve issues with product, service or accounting areas.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Implemented new strategies to recognize brand loyalty members.
01/XXX8 to 07/2010
Bar Manager/Key HolderKen Garff – Humble, TX,
Gained essential knowledge of Bar industry.
Carefully interviewed, selected, trained and supervised staff.
Helped create bar menu and installed all 32 kegs and tap lines.
Trained bartenders on up-selling beers and wines, and also selling food with beverages.
Interacted positively with customers while promoting bar and special events.
Organized special events in Bar, including receptions after concerts at Ruth Eckard Hall, promotions every Wednesday night and on holidays.
Held bar key, and was in charge of balancing and settling credit card batch at end of night.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
Greeted guests in a timely and professional manner.
Processed orders on a computerized Point of Sale system.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
10/XXX5 to 03/XXX8
Sales AssociateBabies"R"Us – City, STATE,
Proficient at computer POS
Greeted customers in timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Up sold guest, sold the Buyer Protection Plans on large priced items.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Was offered supervisor position, declined based on the pay and another job opportunity.
Was trained to sell in every department in the store.
Accepted and processed returns.
Education
Expected in XXX7
High School Diploma: Clearwater High School - Clearwater, FL GPA:
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