Arrangement Counselor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Hard-working, detail-orientated person looking for a position that will enable me to apply my education and experience, as well as provide the opportunity for advancement and growth.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2015 to Current Arrangement Counselor Service Corporation International | Daphne, AL,
  • Answering phones and connecting clients to the correct department.
  • Making calls to collect fees associated with services.
  • Recording and tracking payments and client personal information. 
  • Marketing making calls and setting up appointments with outside companies to promote business. 
  • Daily dispatching calls for multiple companies. 
  • Making sure drivers received correct paperwork for calls they were to go on.
  • sending out mail and correspondences.
  • Processing paperwork that is received and calling families to get the correct information or missing information, as well as working with them to provide the best service possible. 
  • Working with coworkers to ensure we are giving the best costumer service available.
  • Working with multiple health departments to file amendments, permits, and death certificates. 
  • Data Entry, and filing in the correct areas.
  • Scheduling services.
  • Track money and generate invoices using quick books.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
08/2014 to 11/2015 Housekeeper Berkshire Healthcare | Pittsfield, MA,
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled cart, clean rooms, hallways, lobby, restrooms, corridors, and other work areas so that health standards are met.
  • Empty waste baskets, empty and clean ashtrays, and transport trash and other waste to disposal areas, replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
  • Disinfect equipment and supplies, using germicides.
  • Observe precautions to protect hotel and guest property, and report damage, theft and found articles to supervisors.
  • Keep storage area and carts clean, stocked, and tidy.
  • Wash dishes, cooking utensils, and silverware.
  • Dust and polish furniture, and equipment.
  • Sweep, scrub, and vacuum floors.
  • Remove debris from swimming pool and spa areas.
  • Loading washer and dryers, folding and properly organizing clean linens.
  • Wash windows, walls floors, and woodwork.
  • Request repair services, and work with repair team on making sure repairs are done correctly, efficiently, and quickly.
  • Answer telephones, and doorbells.
11/2013 to 11/2015 Assistant/ Volunteer Familylinks | Penn Trafford, PA,
  • Communicate with costumers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
  • Explained policies and procedures of the program to customers.
  • Effectively interviewed clients to gather, record, and evaluate personal, family and financial information to best direct them to proper resources.
  • Answering telephone calls, directing calls, and taking messages.
  • Knowledge of office procedures, including preparing correspondence and reports.
  • Filed paperwork.
  • Kept accurate and detailed customer records.
  • Maintained and updated filing, inventory, mailing, and database systems both manually and on computer.
  • Review files, records and other documents to obtain information to respond to requests.
  • Performed general clerical work and quickly learned the specific operation of the office, to the point that I was able to train others.
  • Prepared agendas for meeting, attended meetings, and effectively gathered important information presented in meetings.
  • Organized client materials.
  • Established and maintained effective working relationships with customers and outside agencies.
  • Operated a variety of standard office equipment including, but not limited to, computers, copiers, fax machines and telephone systems.
  • Quickly picked up the principles, methods and equipment used in information processing, such as updating Microsoft Excel spreadsheets and preparing correspondence in Microsoft Word.
05/2013 to 03/2014 Direct Care Staff Bickford Senior Living | Lincoln, NE,
to | , ,
  • Monitored patient vital signs and recorded them in patient charts, documented patient complaints and prepared charts for primary care physicians, scheduled patient appointments.
  • Quickly learned the specific operation of the office, effectively interviewed patients to gather and accurately record and evaluate customer's personal, family and financial information.
  • Filed reports and records, prepared correspondence for both internal and external customers, understood and followed the written instructions and guidelines of the office, explained policies and procedures to customers, referred customer to appropriate resources, established and maintained effective working relationships with outside agencies, the clerical staff, the doctors and the customers.
  • Handled confidential material such as patient accounts with strict compliance HIPPA guidelines.
  • Performed general clerical work and helped the reception staff to schedule appointment and handle customer concerns.
  • Worked with medical billing staff to collect monies from customers and insurance organizations, Effectively applied the rules and regulations pertaining to the scheduling and handling of patients, worked with very ill, injured and emotionally distressed people and worked to help resolve their issues.
  • Knowledge of modern office procedures including the handling of confidential information and the use of standard office equipment such as computers, copiers, fax machines and scanners.
  • Computer literate in Microsoft Word and Excel.
Expected in GED | Smooth Transitions, Inc, Desert Springs, CA GPA:
Excellent references will be furnished upon request 2
advertising, cash registers, charts, clerical, Computer literate, cooking, client, clients, customer service, database, directing, special events, fast, fax machines, features, filing, financial, insurance, inventory, mailing, marketing, materials, medical billing, meetings, Microsoft Excel, Excel, office, windows, Microsoft Word, office equipment, organizing, telephone systems, copiers, policies, polish, primary care, reception, repairs, scanners, scheduling, spreadsheets, supervisory, tables, taking messages, telephone, telephones, vital signs, written, articles

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Resume Strength

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Resume Overview

School Attended
  • Smooth Transitions, Inc
Job Titles Held:
  • Arrangement Counselor
  • Housekeeper
  • Assistant/ Volunteer
  • Direct Care Staff
  • GED

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