Area Manager Resume Example
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AREA MANAGER
Professional Summary
Conscientious Customer Service Specialist effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
Skills
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Work History
Area Manager, 07/2014 to 07/2016
Aquasafe Pool Management, Inc.
Aquasafe Pool Management, Inc.
- Developed a sales training program that increased profits by 20% in 12 months.
- Increased client retention by 35% in 12 months utilizing VIP Rewards Program.
- Implemented Loss Prevention Program which decreased shrink from 2% to .3% in 6 months.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Assistant Manager, 01/2012 to 01/2014
Jack In The Box, Inc.
Jack In The Box, Inc.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Communicated clear expectations and goals to each team member.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Mentored new sales associates to contribute to the store's positive culture.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Store Manager, 07/2007 to 01/2012
Carrier Enterprise
Carrier Enterprise
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Scheduled and led weekly store meetings for all employees.
- Examined merchandise to verify that it was correctly priced and displayed.
- Hired, trained and evaluated personnel in sales and marketing.
- Assigned employees to specific duties to best meet the needs of the store.
Assistant Manager, 11/2002 to 07/2007
Education
Bachelor of Science: Towson University -
- Emphasis in Education.
- Coursework includes: Speech and Communication, Sociology and Psychology
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Resume Overview
School Attended
- Towson University
Job Titles Held:
- Area Manager
- Assistant Manager
- Store Manager
Degrees
- Bachelor of Science :
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