An IT professional with 16 years of AIX/UNIX Administration and Human Resources Information Systems (HRIS) technical support accomplishments. A self-motivated team leader, problem solver, and twice awarded the prestigious IR Values in Practice (VIP) Award and Epic awards. I have a proven track record of managing disaster recovery and delivering 100% customer service satisfaction. Completed several security certifications and have an effective time management skills with a proven track record of on-time deliveries on multiple projects.
ArcSight Express, ArcSight 5.20, 6.05 and 6.8c, ArcMC, ConApp 6.4 and Logger 6.0, SmartConnectors , Security Network Operating Center (SNOC) Applications: Entrust and ArcSight to monitor alarms from HIDS (host intrusion detection system) and NIDS (network intrusion detection system).
AIX UNIX ver. 7.1, 5.3, 4.1, and 3.25; working knowledge with LINUX (RedHat), Windows OS,
Micros 9700, Micros 8700, Oracle 8.0 SQL developer, SecureCRT (ssh and sftp), Microsoft Outlook, Microsoft Office, BMC Remedy, Malwarebytes, Sophos, Workday, Kronos TKCwin (timekeeper central), WordPerfect, CICS, IMS, Asset Insight, Informix, XVISION, New Generation System (NGS),
Excellent problem-solving abilities
Windows and Linux
Data backup and retrieval
Excellent diagnostic skills
ArcSight SIEM Engineer (Tier 2)08/2015
to 10/2016 Optiv
HR Systems Support Analyst02/1997
to 10/1999 Marriott International
Troubleshoot network connectivity issue, printing issues, and interfaces running on a Linux platform between third party applications and Property Management Systems.
Providing Micros and Opera support to ensure daily Micros and Opera files transmit to PeopleSoft (Mercury).
Work on team projects to update firmware and microcode onto the midrange servers.
Coordinated and perform installation for newly acquired hotels.
Work with routers, hubs, and other network related devices.
Troubleshoot printing and network connectivity issues.
Provide technical and functional HR support for all full service properties with concentration on payroll systems, Kronos/Timekeeper Central systems.
Support Payroll functions and Converted close to 200 Renaissance flag properties to Kronos Clocks and Timekeeper Central systems to meet the Marriott standard.
Coordinated and performed installation for newly acquired hotels.
Worked with routers, hubs, and other related network devices.
Troubleshoot hardware and software that occurred on the Kronos -Timekeeper Central, Marrpay Profiles, Branch Accounting System (BAS), Marriott Career Management System, and Cafeteria Co-pay.
to 02/1997 Marriott International
Managed Workers Compensation and General Liability cases for several states within the Mid-Atlantic Region.
HR Generalist / Payroll Administrator12/1991
to 07/1994 New Orleans Marriott Hotel – New Orleans,
Responsible for Human Resources general administration functions.
Role responsibility payroll administrator, recruiter, and general administration.
Bachelor of Science: Business Management12/1991University of New Orleans-
Information Technology Infrastructure Library Foundations (ITIL) - ITIL certified 06/28/2016
*HP ArcSight ATP Security v1 - certified 04/13/2015
*HP ArcSight ESM 6.5 Advanced Administrator ASE - certified 04/13/2015
*HP ASE ArcSight Logger + 6.0 Administration and Operation - ASE - certified: 04/13/2015-
LogRhythm Certified Support Engineer - LogRhythm - certified: 12/2015-
*Security Plus, CompTIA - certified: 08/2014-
*Linux Administrator and Support, Global Knowledge -: 06/2012-
*Linux Administration and Support, Learning Tree -: 12/2006-
*Entrust Security Command Center Administration and Management -: 09/2006-
*Security Essentials, SANS -: 11/2005-
*Unix Administration, Orange Systems: 2000AWARD AND RECOGNITION-
A three times EPIC Award recipient - Optiv Managed Services - December 2015, July 2016, and August 2016
*IR Value in Practice Team Award
Bilingual in Vietnamese and English
System Upgrade Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
Quality Control Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
Performance Management Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
Information Technology Infrastructure Library Foundations (ITIL) –
ITIL certified 06/28/2016
HP ArcSight ATP Security v1 -
HP ArcSight ESM 6.5 Advanced Administrator ASE -
HP ASE ArcSight Logger + 6.0
Administration and Operation - ASE – certified 04/13/2015
LogRhythm Certified Support Engineer – LogRhythm – certified
Security Plus, CompTIA - certified
Linux Administrator and Support,
Global Knowledge - 06/2012
Linux Administration and Support Learning Tree - 12/2006
Entrust Security Command Center Administration and Management -