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Appointment Scheduler Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Duties, Accomplishments and Related Skills: Duties, Accomplishments and Related Skills: My Appointment Setter duties consisted of scheduling appointments, including interpreting and verifying provider orders in accordance with to scheduling guidelines. Along with scheduling, canceling, re-scheduling patient's appointments and/or consults, I entered no-show information, monitored the electronic wait list, prepared for clinic visits, monitored both inpatient and outpatient appointments for areas of responsibility, ensured encounter forms are completed in order to obtain appropriate workload credit, verified and updated demographics and insurance information, processed all emergency and non-emergency transfers to other facilities or private hospitals, and performed basic eligibility, co-pays and preauthorization requirements for specific coverage. I also had duties in performing administrative follow up actions and independently following up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care, monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g. x-ray, lab work), and coordinating and/or scheduling patient appointments with other clinics or specialties. I was also responsible for applying knowledge of provisions and limitations of Freedom of Information and Privacy Acts. I completed requisitions and maintained office supplies, blank forms, and publications.Duties, Accomplishments and Related Skills: My Appointment Setter duties consisted of scheduling appointments, including interpreting and verifying provider orders in accordance with to scheduling guidelines. Along with scheduling, canceling, re-scheduling patient's appointments and/or consults, I entered no-show information, monitored the electronic wait list, prepared for clinic visits, monitored both inpatient and outpatient appointments for areas of responsibility, ensured encounter forms are completed in order to obtain appropriate workload credit, verified and updated demographics and insurance information, processed all emergency and non-emergency transfers to other facilities or private hospitals, and performed basic eligibility, co-pays and preauthorization requirements for specific coverage. I also had duties in performing administrative follow up actions and independently following up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care, monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g. x-ray, lab work), and coordinating and/or scheduling patient appointments with other clinics or specialties. I was also responsible for applying knowledge of provisions and limitations of Freedom of Information and Privacy Acts. I completed requisitions and maintained office s

Skills
  • Lead Generation
  • Data verification
  • Customer service
  • Lead qualification
  • Cold Calling
  • High-volume call environments
  • Telephone headset expertise
  • Data entry expert
  • Setting appointments
  • Bookkeeping
  • Customer relations and communications
  • Multi-line phone proficiency
  • Documentation and control
  • Scheduling
  • Paperwork drafting
  • Recordkeeping
  • Records management
  • Report Development
  • Scheduling and calendar management
Work History
01/2019 to Current
Appointment Scheduler Minnesota Urology, Pa Crystal, MN,
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled consultations for 30 potential customers.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed client inquiries and updated database information.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Received 25 in-bound calls and initiated 50 out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and confirmed appointments and meetings.
  • Entered daily data in computer systems and documented office activities.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered phone calls and answered questions from potential customers.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
08/2005 to 08/2015
Patient Care Technician Kroger Queen Creek, AZ,
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Cared for patients by providing sympathize, personal care and ambulation.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported surgery and urine and blood specimens to prepare for lab testing.
  • Assisted with respiratory, cardiopulmonary and physical therapies through out the surgery department.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Furthered skills by actively taking part in employee trainings and taking classes.
  • Documented observations and baseline measurements in medical records.
  • Organized and maintained general supply storage areas.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered over 10 light or bell calls per shift to respond to patient requests and needs.
05/2005 to 08/2005
Nursing Assistant Emerson Hospital Concord, MA,
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Employed mobility devices and hoyer equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep informed of changes.
  • Documented all care actions by completing records and logs.
Education
Expected in 05/1999
High School Diploma:
Hinds County Agricultural High School - Utica Ms,
GPA:

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Hinds County Agricultural High School
Job Titles Held:
  • Appointment Scheduler
  • Patient Care Technician
  • Nursing Assistant
Degrees
  • High School Diploma

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