appointment scheduler resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Tech-savvy and smart administrative assistant equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Detail-oriented Medical Receptionist with 15-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Reliable medical office professional offers 15 years of experience working in busy settings with high patient volumes. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Organized administrative assistant with 15 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow.

  • Positive Attitude
  • Willingness to Learn
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Outgoing and Friendly
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Clear Communication
  • Verbal and Written Communication
  • Telephone Etiquette
  • Computer Skills
  • Professional and Courteous
  • Relationship Building
  • Flexible Schedule
  • Document and File Management
  • Outbound Calling
  • Incoming Call Reception
  • Scheduling and Calendar Management
  • Ease with Computers and Technology
  • Microsoft Office
  • Meticulous Attention to Detail
  • Conflict Resolution
  • Judgment and Decision Making
  • Confidentiality and Data Protection
  • Client Relationship Management
  • Appointment Coordination
  • Schedule Management
  • Schedule Management
  • Multi-Line Telephone Systems
  • Overcoming Objections
  • Research and Analytical Skills
  • Supply Inventory Control
  • Microsoft Office Suite
  • Database and Client Management Systems
  • Customer Conflict Resolution
  • Laser Fax Machine Expert
  • Preparing Correspondence
  • Explaining Products and Services
  • Telephone Headset Mastery
  • High-Volume Call Reception
  • Data Confirmation
  • Multiline Phone System Proficiency
  • Issue Research and Investigation
  • Auto Dialer Systems
  • Building Rapport
  • Natural Script Reading
  • Resource Coordination and Allocation
  • Office Equipment Operation
  • Computers and Technology
  • Work Planning and Prioritization
  • Task Prioritization
Appointment Scheduler, 12/2021 to 06/2022
American Residential ServicesPlainfield, IN,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Built strong relationships with prospective clients to win trust and book appointments.
  • Answered telephones and directed calls to appropriate staff members.
  • Made phone calls and sent emails to establish leads.
  • Kept detailed call log to document answered and unanswered calls.
  • Called no shows and cancellations to reschedule.
Customer Service Representative, 05/2021 to 08/2021
FedexMenands, NY,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

  • Set up and activated customer accounts.
MRI Receptionist, 04/2008 to 12/2020
White Plains Hospital CenterRye Brook, NY,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education and Training
: Medical Billing And Coding, Expected in 07/2023 to University of Phoenix - Tempe, AZ
High School Diploma: , Expected in 06/1983 to Cascade High School - Everett, WA,

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Resume Overview

School Attended

  • University of Phoenix
  • Cascade High School

Job Titles Held:

  • Appointment Scheduler
  • Customer Service Representative
  • MRI Receptionist


  • High School Diploma

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