, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Enthusiastic and communicates positively with physicians, office staff and patients. Polished, hard worker willing to go the extra mile to complete tasks.
Skills
HIPAA guidelines
Front desk operations
Technologically savvy
Patient callbacks
Telephone etiquette
Scheduling and calendar management
Customer service
MS Office
Leadership
Payment collection
Call handling
Check-in management
Insurance verification
Intake form processing
Experience
Appointment Scheduler, 05/2019 - Current Acv Auctions – Davis, CA,
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Answered telephones and directed calls to appropriate staff members.
Maintained daily calendars, set appointments with clients and planned daily office events.
Took information from potential customers to assess needs.
Made phone calls and sent emails to establish leads.
Provided clerical support to team members to improve office performance and enhance productivity.
Medical Receptionist, 04/2018 - 05/2019 Examworks – Tampa, FL,
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Followed infection control procedures to protect patients and staff in waiting area.
Entered insurance, demographics and health history into patient database.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Straightened up waiting room to maintain neat and organized space.
Ordered ink cartridges, toner, paper and other office supplies.
Trained new staff on office procedures, insurance processes and medical terminology.
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School Attended
Baltimore School For The Arts
American Musical And Dramatic Academy - Los Angeles
