LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Enthusiastic and communicates positively with physicians, office staff and patients. Polished, hard worker willing to go the extra mile to complete tasks.

Skills
  • HIPAA guidelines
  • Front desk operations
  • Technologically savvy
  • Patient callbacks
  • Telephone etiquette
  • Scheduling and calendar management
  • Customer service
  • MS Office
  • Leadership
  • Payment collection
  • Call handling
  • Check-in management
  • Insurance verification
  • Intake form processing
Experience
Appointment Scheduler, 05/2019 - Current
Acv Auctions Davis, CA,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Took information from potential customers to assess needs.
  • Made phone calls and sent emails to establish leads.
  • Provided clerical support to team members to improve office performance and enhance productivity.
Medical Receptionist, 04/2018 - 05/2019
Examworks Tampa, FL,
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.
Executive Administrative Assistant, 06/2015 - 04/2018
Cintas Corporation Montgomery, AL,
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
  • Completed timely uploads of medical records to patient vaults.
  • Evaluated the quality and integrity of electronic chart data.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Kept department clean, organized and professional.
  • Pulled patient charts for upcoming appointments.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Wrote reports, emails, memoranda, letters and releases.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Ordered ink cartridges, toner, paper and other office supplies.
Room Service Supervisor, 10/2011 - 05/2015
Four Seasons Hotels Inc Dallas, TX,
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Completed over 1000 guest orders by phone daily.
Education and Training
High School Diploma: , Expected in 06/2008
-
Baltimore School For The Arts - Baltimore, MD
GPA:
Bachelor of Arts: , Expected in 05/2012
-
American Musical And Dramatic Academy - Los Angeles - Los Angeles, CA
GPA:

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Resume Overview

School Attended

  • Baltimore School For The Arts
  • American Musical And Dramatic Academy - Los Angeles

Job Titles Held:

  • Appointment Scheduler
  • Medical Receptionist
  • Executive Administrative Assistant
  • Room Service Supervisor

Degrees

  • High School Diploma
  • Bachelor of Arts

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