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Application Specialist Resume Example

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APPLICATION SPECIALIST
Professional Summary

Versatile Application Analyst with over 7 years of experience in the Healthcare Organization and IT application industry. Adept at delivering process improvements that increase efficiencies and performance. Expertise in Identity and Access management, problem analysis and resolution and customer need assessment, and project management. Organized and articulate with excellent troubleshooting abilities.

Work History
Application Specialist, 09/2017 to CurrentAnn & Robert H. Lurie Children's Hospital, Chicago, IL
  • Administers all aspects of Reporting Workbench and Radar reporting tools
  • Perform exports/imports of records ECL, E2R, E2U, HGR, HRX, EMP and SER
  • Maintains and created security build, testing, and user records for EMP, ECL, and E2R for Epic upgrade and Security standardization
  • Manage all aspects of Reporting Workbench and Radar reporting tools
  • Works with Data Analytics and Reporting Department, Information Management, and other stakeholders in reporting and analytic activities that rely on Epic workbench report, Radar, and other related Epic functions, including Epic-Crystal integration, Reporting data warehouse development, and Clarity database reporting
  • Participated in day-to-day operation of security team meeting including fulfilling Epic security request, monitoring, and review of system activity, analyzing and troubleshooting security issues through request and ticketing system
  • Built, manage, and maintain Epic Radar dashboards
  • Coordinate with other teams with managing, maintaining, implementing their Epic workbench reports Radar dashboards, Slicer Dicer data models, and Epic-crystal report
  • Analyze and Troubleshoots simple to moderately and complex application functionality issues
  • Coordinates technical implementation of overall data segregation strategy
  • Supports activities related to Epic Workbench report and Radar builds
  • Provides training materials for Epic workbench report and Radar, for physicians, Hospital staff, and Community Connect practices
  • Supported community connect users by training them on how to create, edit, and run Epic workbench reports, Radar dashboard, and how to use it
  • Managed Epic report, dashboard, Slicer Dicer security for implementation of Epic Beacon, Research, and Phoenix module
  • Provides day-to-day Epic workbench report access provisioning, maintenance, and
  • Manage report issue troubleshooting and resolution for issues requiring a basic understanding of system workflow and processes
  • Perform testing on new builds and new changes before migration
  • Conduct meetings, demos, and Q&A sessions with end-user in person or via webinar sessions, e-mail, and phone
  • Maintain knowledge of Epic including Nova release notes, User Forum, Galaxy and other documentation published through Epic User Web
  • Complete Chronicle searches/reports during troubleshooting analysis
  • Participate in several Technical support meetings related to Epic workbench reports, Radar dashboards, Slicer Dicer, and Epic-crystal report
  • Complete Epic Link User setups by creating Organization, Provider, and Patient Group records, and linking to EMP
  • Conduct periodic Security audits, Data courier audits, develop reports, and action plans to resolve any issues that arise
  • Support build teams in troubleshooting during three waves of Epic implementation
  • Content Management Report - Took in-depth look at EGT INI to create Reporting Workbench Reports to assist in Data Analytics' team auditing Change Control process and as workaround for not being able to make CM fields required
  • Complete user record analysis and updates in preparation for environment copy of Production
  • Collaborate with vendors to locate replacement components and resolve advanced problems
  • Helped streamline repair processes and update procedures for support action consistency
  • Breakdown and evaluate user problems, using test scripts, personal expertise, and probing questions
  • Patched software and installed new versions to eliminate security problems and protect data
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team
  • Manage EPic report updates during Epic upgrades and quarterly support package
  • Log and manage Epic Sherlock tickets related to Epic workbench, Radar dashboard, Slicer Dicer data model, and EPic-crystal issues
  • Evaluates reliability of source information by weighing raw data to make data easier to interpret
  • Manipulated, transformed, and analyzed data by reviewing computer reports, printouts, and performance indicators
  • Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests
  • Performed Epic reports, dashboards, Slicer Dicer data model troubleshooting, maintenance, and optimization of Epic system application
  • Performed on-site and in-house bench-scale testing, data on report user access, run audit analysis, and reports
  • Use ServiceNow to track, maintain, and update plethora of tickets and requests
  • Resolved Epic reports, dashboards, Slicer Dicer tests, and validation problems to provide normal program functioning
  • Provided Epic Reporting and Radar dashboard application maintenance and upgrades to maximize performance
Certified Epic Security Coordinator, 02/2016 to 09/2017NorthShore University HealthSystem, Skokie, IL
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Resolved access problems, improved operations, and provided exceptional client support
  • Create users account and add permissions in Active Directory
  • Add AD groups to allow access to applications to users
  • Lead security team on user provisioning
  • Matched SER to EMP records
  • Verified login credentials
  • Troubleshoot security issues related to ECL's, E2R's, profiles, EMP's
  • Created and updated profiles, Roles, Security, category list, S new EMP and SER, and In baskets pools
  • Changed templates attached to user records
  • Added subtemplates and templates to user accounts
  • Attached mail groups and inbasket groups to user accounts
  • Created linkable template and subtemplates
  • Led Epic security workgroup in building of Epic security
  • Migrated accounts between environments using Data Migration
  • Participated in meetings between Epic Security and other Epic Applications
Epic Ambulatory Support Specialist, 06/2014 to 02/2016Edward-Elmhurst Health, Naperville, IL
  • Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Described work-flow solutions to customers to assist in problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Processed over hundreds support requests received over 2 years time frame for technical assistance on wide range of issues related to Epic system, Dragon medical, and Servicenow Ticketing System.
  • Analyzed break-fix and workflow issues to identify troubleshooting methods needed for quick remediation.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Epic Support Consultant, 03/2013 to 06/2014Catholic Health Initiatives, Houston, TX
  • Provided solutions to operations issues (Epic System) and [Dragon Medical] users, working closely via phone, email, live chat, and web teleconference
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Engaged end-users and answered questions via email, phone, website live chat and in forums
  • Led support team as level-three supervisor providing assistance to average of 25 users within organization in 24/7 support environment
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Helped streamline repair processes and update procedures for support action consistency
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Participated in Go-live on-site
  • Assisted users on how to run and configure existing reports and save new reports in Epic
Education
Master of Science, Information Technology, 02/2020
Southern New Hampshire University - Hooksett, NH
Bachelor of Science, Psychology, 12/2012
Lamar University - Beaumont, TX
Accomplishments

Multiple successful Epic roll-outs.

Successful Epic Modules Security roll-outs

  • Collaborated with other Epic Application teams in the Roll-out of Epic Phoenix, Beacon, Research, and front-end modernization on Epic security and Reports configuration.
  • Collaborated with the Healthy Planet team to build EPic workbench reports and dashboards for care coordination, flu registry for different practices.
Certifications
  • Scrum Master|2019
  • Epic System Clinical Content Builder | 2015
  • Epic Security Coordinator Certified | 2016
  • Epic System Provider Administration Badge | 2016
  • Epic System Reporting Workbench Administration 2017
  • Epic System Radar Dashboard Administration |2017
  • Linux System Administrator- Lpc1| 2016
Skills
  • Application Support
  • SQL
  • Teamwork / Collaboration
  • Oracle
  • Linux
  • Technical Support
  • Customer Service
  • Help Desk Support
  • SQL
  • NoSQL
  • UNIX
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Resume Overview

Companies Worked For:

  • Ann & Robert H. Lurie Children's Hospital
  • NorthShore University HealthSystem
  • Edward-Elmhurst Health
  • Catholic Health Initiatives

School Attended

  • Southern New Hampshire University
  • Lamar University

Job Titles Held:

  • Application Specialist
  • Certified Epic Security Coordinator
  • Epic Ambulatory Support Specialist
  • Epic Support Consultant

Degrees

  • Master of Science , Information Technology 02/2020
    Bachelor of Science , Psychology 12/2012

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