Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have experience in working directly with government officials, children and families to find the best care possible for every child in a detention setting. As an Investigator I am trained in interviewing and case assessment, implication and management. Applying rigorous analysis and excellent critical thinking skills to every case. Using advanced deductive reasoning and logical constructs to thoroughly investigate allegations of abuse against children. An Abuse Investigator with 10 years investigating employees in internal affairs concerning violation of law, policy and ethics violation.A thorough Investigator who ensures only legally acceptable and ethical methods of investigation are used. Have worked in hard in successful in program development, implementation and management, as well as training for mission-oriented organizations.An energetic [Job Title] who is a self-starter with excellent analytical, organizational and project management skills.Personable [Job Title] successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.Project Manager effective in leading and directing [Project Type] projects from inception to launch. More than [Number] years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.


Strong communicator


Excellent interpersonal skills

Team player

Natural leader


Deadline and results-oriented

Proficient communicator



Excellent interpersonal and coaching skills

Attentive listener


Staff development

Interrogation expert

Evidence collection and preservation

Staff development/training


Researched, prepared, and conducted training in Cultural Diversity, Sexual Harassment, Stress Management Supervisory Management, and Fire Safety, Crisis Intervention, and Crime Scene investigation in a Correctional Setting.

Scheduled mandated training for staff.

Was responsible for staff scheduling to ensure shift coverage.

Researched, prepared and conducted training for Law Enforcement Personnel in Cultural Diversity, Sexual Harassment, Supervisory Management, Crisis Intervention and Crime Scene Investigation in a Correctional Setting.

New Employee orientation and training of Law Enforcement Personnel in a Correctional setting.

ANE Investigator V, 2012 - 09/2014
Department Of Administrative Services, State Of Ohio Summit County, OH,

As an ANE (Abuse, Neglect and Exploitation) Investigator a portion of duties included assessing and analyze reports of alleged ANE and Serious Incidents to determine appropriate course of action such as investigations. Once a course of action is determined the Investigator maintained organized records of all information and material pertinent to open investigations. Maintained a detailed case log of all cases assigned to monitor progress and completion.Collaborated with legal staff, the Office of Inspector General and other law enforcement agencies.Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.Coordinated investigations with local law enforcement agencies if the allegation reached the level of a law violation.Researched and reviewed case files and gathered information to solve allegations.Testified under oath in administrative hearings and legal proceedings.Interviewed subjects, targets and witnesses for information verification and corroboration. Developed and conducted training in reporting and investigation of ANE's; Investigations Techniques, Statement Assessment and PREA (Prison Rape Elimination Act.) Investigators are required to travel as needed and conduct investigations with limited supervision.

TJPC and TYC Merged agencies January 2012.

ANE Investigator V, 09/2007 - 2012
Community Partnership For Children Daytona Beach, FL,

As an Abuse, Neglect and Exploitation (ANE) Investigator duties included assessing reports of alleged ANE and Serious Incidents to determine appropriate course of action. Once a course of action is determined the Investigator coordinates with local law enforcement and county level departments, programs and facilities to gather evidence and prepare an investigation.

The Investigator conducts interviews, collect and analyze evidence relevant to the investigations and assign appropriate dispositions based on a preponderance of evidence. Once the investigation is completed the Investigator submits referral for possible disciplinary measures against certified officers who have been found to have perpetrated abuse, neglect or exploitation or violated relevant code of ethics and state laws. The Investigator prepares reports to testify in legal proceedings relevant to the investigation. Also determine the appropriate response to complaints from parents and members of the community and ensure the safety of the community and youth in custody.

Youth Care Investigator, 04/2004 - 09/2007
State Of Washington Olympia, WA,

The Youth Care Investigator was responsible for the accurate and timely investigations of alleged mistreatment of youth in state run facilities.

Investigators reviewed evidence and conducted investigations into allegations of abuse, neglect or exploitation of youth as well as analyze reports of serious injury, escape, youth on youth assaults, attempted suicide.

Once an investigation was assigned the Investigator conduct investigation, collect evidence, interview alleged victims, perpetrators and witnesses.

Evaluations of logs, reports, video evidence and statement analysis was also conducted.

The results of the investigation was then forwarded to the legal department for review and actions should the preponderance of evidence show a violation of TYC policy, state law or ethical violations.

Develop and deliver training curriculum's regarding abuse, neglect, and exploitation investigations.

The Youth Care Investigator was also involved in goal setting, identifying objectives, and developing work plans to achieve objectives in the areas of responsibility.

Investigators' had extensive latitude use of initiative and independent judgment to meet performance standards and achieve goals, worked under minimal supervision and travel as needed.

Drug Prevention/School Safety Coordinator, 08/2000 - 04/2004
Austin Independent School District City, STATE,

The position started as School Safety Coordinator and was then re-named as Drug Prevention Specialist.

Duties including conduct staff needs assessments and programs concerning Safety issues and evaluations in School Safety, Drug Prevention, and Intervention programs.

On-site coordination of Title IV Safe and Drug Free Schools and Communities Program, including crisis intervention and Drop Out recovery.

Researched, prepared and conducted training curriculum for Educational Administration, Teachers, and School Personnel in Inhalant Abuse, Drug Danger and Children, Teen Suicide Prevention, Media Dangers for Kids, Gang Identification, Crisis Intervention, Violence Intervention and Bullying Prevention. Participated in ongoing staff training sessions.

The main duties also included conducting training as a certified trainer in Second Step Violence Intervention Program, Strengthening Families Parent Training, Inhalant Prevention and Identification, Low ROPES trainer, Peer Mediation.

Coordinators also conducted community presentations to community, Parents, and professional groups on topics affecting children.

These groups included: YMCA, the SMART program, Greater Austin Capitol Area Foster and Adoption Parent Program, Lutheran Social Services and schools throughout AISD, University of Texas School Of Social Work.

As a Coordinator I was on the Advisory Council for the Title IV program and IMPACT Teams for middle schools.

As part of Drop out recovery and crisis intervention the Coordinator did home visits and worked directly with students and parents to help the family find programs in the community that would assist them and their child to achieve better educational results.

Parole Officer, 03/1998 - 05/2000
Texas Department Of Criminal Justice City, STATE,

XXX) 339-1500.

Parole Officers develop release plans prior to release of the offender and then assess and classify parolees after release.

Develop a supervision plan based on the needs of each offender.

Responsible for a case load of up to 80 clients on parole, which included scheduling appointments documentation of case files, home visits, referral to community services and drug treatment services.

Supervision programs include substance abuse aftercare treatment, drug and alcohol testing, electronic monitoring, and sex offender treatment and supervision.Created, organized and maintained files, daily case notes and electronic databases.

Parole Officers promote offender compliance with the conditions of release by supporting the use of interventions and motivational options, and they strive to enhance successful offender reintegration through services impacting the factors that contribute to recidivism. Referred offenders to appropriate community agencies to complete services in compliance with court orders.Answered phone calls concerning clients, handled complaints and responded to requests for information.Maintained positive relationships with offenders and their families through weekly visits.Developed professional relationships with offenders through home, school, detention and community visits.Counseled and assisted offenders in adjusting to the community.

In addition, field staff, when necessary, works with the Board of Pardons and Paroles and its hearing officers in processing violations of release.

Also wrote recommendation for revocation of parole and testified in parole hearings.

Parole Officers also supervise parolees transferred from other states under the Interstate Compact.Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.

Chief of Operations, 04/1999 - 08/1999
Correctional Corporation Of America City, STATE,

Planned and led training programs on staff development.Created a training budget for [Number] departments within the organization.Led training programs designed to implement new agent performance management standards for [Number] departments.Managed the training calendar for the entire fiscal year.Led trainings for up to [Number] employees on a weekly basis.Recruited, hired and trained [Number] new employees for [Department] and [Department].Assisted in implementation of operations, maintenance and capital programs.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Responsible for promoting safe and clean working environment.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.Performed weekly maintenance assessments.Designed security policies, alarm response protocols and access card guidelines.Developed and updated security procedures, security system drawings and related documentation.Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.Managed staff schedules for all shifts and events to minimize overtime costs.Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.Maintained up-to-date and accurate repair logs.Scheduled preventive maintenance for appliances, smoke detectors and filter changes.Recorded HVAC maintenance and repair history in job logs.Supervised a team of [Number] employees.Ordered supplies, tools and equipment.

Maintained restroom facilities such as snaking drains and replacing urinals.Installed door hardware and window blinds.Maintained positive relationships with offenders and their families through weekly visits.Carefully maintained sanitation, health and safety standards in all work areas.Assisted management with monthly inventory control and weekly stock ordering.Interviewed, hired and trained new team members.

Reservation Represenative , 02/1999 - 08/1999
Starwood City, STATE,

Emphasized product features based on analysis of customers' needs.Responded to all customer inquiries in a timely manner.Shared product knowledge with customers while making personal recommendations.Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.

Sergeant, 04/1982 - 04/1995
Travis County Sheriff's Department City, STATE,

Supervised 30 staff and up to 200 inmates.Assisted in restraining violent and unruly inmates.Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.Safely transported inmates to and from work sites.Maintained records and logs of man hours, materials and equipment used.Routinely reviewed housing assignments and reassigned inmates when needed.Maintained communications with all other areas of the facility at all times.Maintained daily logs of shift activity.Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.

Supervision of various building functions and operations, such as security and maintenance.

Supervised standing contracts to ensure compliance by vendors.

Researched and prepare written policy as well as supervising implementation by staff in daily operations.

Investigated and resolved ethical violations by staff and residents to ensure higher morale.

Chaired and oversaw Disciplinary hearing boards.

Testified in criminal proceedings.

Oversaw inventory control and purchasing of facility supplies.

Followed and enforced Departmental policy and procedures, as well as ensuring compliance with operating guidelines as set forth by Jail Standards, and Law Enforcement Standards and Education.

Conducted investigations into possible criminal activity in a correctional setting, including, but not limited to, use of force by staff.

Associate of Arts: Criminal Justice Management, Expected in
Austin Community College - ,

Criminal Justice Management

Coursework in Criminal Justice, Criminology and Sociology.Coursework in Communications, Criminal Law and Public Administration. Coursework in Juvenile Justice and Deviance in Society

Bachelor of Arts: Criminal Justice Management, Expected in
Southwest Texas State University - ,

Criminal Justice Management

Coursework in Criminal Justice, Criminology and SociologyCoursework in Law Enforcement, Correctional Administration and Information Security SystemsCoursework in Probation and Parole and Civil Law. Criminal Investigation course

Transcripts available upon request

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School Attended

  • Austin Community College
  • Southwest Texas State University

Job Titles Held:

  • ANE Investigator V
  • ANE Investigator V
  • Youth Care Investigator
  • Drug Prevention/School Safety Coordinator
  • Parole Officer
  • Chief of Operations
  • Reservation Represenative
  • Sergeant


  • Associate of Arts
  • Bachelor of Arts

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