Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:


  • Behavior standards
  • Able to lift 50 lbs
  • Visual inspections
  • Safety procedures
  • Handheld scanner
  • Preventive maintenance
  • Quality assurance standards
  • Assembly procedures
  • Loading and unloading protocols
  • Equipment assembly
  • Equipment operation
  • PPE use
  • Maintenance & Repair
  • Reliable and trustworthy
  • Relationship building
  • Decision-making
  • Documentation ability
Amnesty QB, 09/2019 - Current
Covetrus Austin, TX,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team of 80 professionals meeting needs.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Increased customer base and market share by promoting product through diverse channels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Performed timely and budget-complying project management on multi-faceted issues.
Support Manager, 07/2018 - 09/2019
Extra Space Storage Landover, MD,
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Improved team performance by devising successful training methods and programs.
  • Evaluated trends by tracking and modeling key metrics.
  • Maximized coverage during key hours by preparing effective schedules.
  • Cross-trained in every store role to maximize operational knowledge.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Led team of 100 professionals meeting customer needs.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Handled over $100,000 in funds each day in fast-paced environment.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Increased customer base and market share by promoting product through diverse channels.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
Assistant Manager, 03/2016 - 07/2018
Family Dollar Stores Inc. City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for 45-50 member team.
  • Trained team of 50 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize group productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Supported sales management initiatives to optimize business development.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
Education and Training
High School Diploma: , Expected in 06/2016
Lakewood High School - Lakewood, OH
  • Drove customer orders by 70% improvement in 2 months and profits through aggressive action and leadership.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 120% in 2020
  • Improved delivery of customer orders by 85% , realizing overall increase in customer satisfaction and cost efficiency.
  • Led team to achieve number 1 in the network , earning recognition from upper management and financial reward.
  • Recognized as Employee of the month for outstanding performance and team contributions.

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School Attended

  • Lakewood High School

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  • High School Diploma

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