· Identify and monitor the quality controls/ processes for the Corporate and Investment Bank Client Onboarding for new business, remediation, and renewal efforts in designated timeframes and quality standards
· Work in close partnership with the sales team, on- boarding, and operations management teams located in NA, EMEA, and APAC to ensure accurate and complete data quality and compliance with regulatory requirements.
· Top producer of Corporate BAU and Remediation records. Completed KYC due diligence on Foreign Correspondent Bank, NBFI, Funds, SPV, Non- Operating or Asset Holding Entities clients.
· Assigned work load to team members and tracked progress.
· QA Team Lead for the Corporate Remediation Oil and Gas Pod.
· Lead calibration meetings with EMEA/ LATAM/ WHEM teams to advise on error trends and solutions.
· Project Lead for the OCC Audit of Third Party Payment Processor, Canadian Country Due Diligence, and Prime Brokerage client files.
n Ensured proper setup of new accounts and termination of accounts n Mailed premium payments to insurance carriers in a timely fashion n Resolved account overdraft issues n Prepared documents and imaged files into imaging system n Processed re-allocation of funds for variable life insurance policies n Raised Cash if account had insufficient funds available n Called insurance carriers to obtain policy values, owner and beneficiary information, and illustrations to review policy performance n Mailed monthly statements to clients, beneficiaries, and Financial Advisors n Recorded meeting minutes on compliance committee conference calls on a weekly basis and follow up on any action items n Assisted clients and Financial Advisors with questions and concerns regarding trust account and insurance policies n Conducted comprehensive account reviews following Bank of America policies and procedures to prevent risk n Read, interpret, and apply trust document language to specific situations n Assisted in the training and development of fellow team mates n Collected annual administration fees from clients and prepare spreadsheets to send to the fee unit for processing at the end of each month. n Performed validation testing with our business counterparts prior to enhancements being rolled out to production Recipient of various monetary awards due to innovative mindset
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