Ambulatory Procedure Scheduler resume example

In this patient care specialist role my accountability was in all areas of patient registration. Appointment scheduling, phones, medical record maintenance, payment collection, processing mail, faxing, obtaining and verifying authorizations for services prior to appointments, knowledge of ICD 10 and CPT codes and maintaining efficient, professional and courteous service while building relationships with both internal and external customers and interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians and medical assistants while adhering to the HIPPA guidelines at all times according to company policy.

• Scheduled appointments for patients via phone and in person.
• Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Maintained confidentiality of records relating to clients' treatment
• Collected information, verified insurance and collected co-payments for patients each day.
• Registered patients and scheduled appointments.

I served as an admissions specialist in patient access for the outpatient, inpatient, same day surgery, emergency department and women's center locations within the hospital facility to include communications with multiple physicians, departments and staff and in my third year with WCCH I had the opportunity to work as the front office administrative assistant as part of a start up for the hospitals Center for Pain Management clinic that provided patients with TPI, ESI, TFESI and RFA services. This role was all administrative duties including multi-line phones routing calls or messages to appropriate staff, greeting the public, proofreading, filing, sorting and handling incoming and outgoing calls with additional functions such as procedure scheduling both in clinic and in the hospital OR. Responsible for hospital referral, office visits and procedure authorizations using CPT and ICD 9 / ICD 10 codes to ensure patient coverage and facility and provider payment. I also assisted senior administrative professionals with daily work tasks and answered inquires and addressed, resolved escalated issues to management personnel to ensure customer satisfaction..

• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.