ambulatory procedure scheduler resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Resourceful ambulatory procedure scheduler adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Goal-oriented team player with a pleasant personality with demonstrated knowledge of healthcare procedures and administrative operations in multiple environments with experience in working with many diverse personalities and cultures as well as knowledge of insurance forms, charts and other business correspondence.

  • Active Listening
  • EMR
  • Clinical support
  • Clerical support
  • Extremely organized
  • Adaptable
  • Self-motivated
  • Team Player
  • Scheduling
  • Insurance Knowledge
  • Patient Contact
  • Appointment Setting
Ambulatory Procedure Scheduler , 09/2017 to Current
Bassett HealthcareOneida, NY,

In this role I assist with facilitating both patient and surgeons needs by initiating and scheduling surgical procedures working directly with multiple physician offices and staff to coordinate care. Responsible for surgeon and clinical team communications as well as direct patient communication to plan and complete all appropriate appointments based on medical history within date restrictions to ensure clearances are received in a timely manner in-order for surgery to proceed. I schedule surgeries with the OR department, notify surgery sales and equipment reps of cases upcoming and verify insurance authorizations, obtain clearances documents and medical approvals and document patient charts in the EMR system.

  • Call patients to schedule medical appointments, consistently double-checking information and availability.
  • Schedule and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answer 20 average daily phone calls to schedule appointments and address patient inquiries.
  • Manage physician calendar, including scheduling patient appointments and procedures.
  • Manage medical practice administrative needs to provide patient satisfaction.
Medical Office Assistant II , 06/2016 to Current
ChevronSparks, NV,

In this patient care specialist role my accountability was in all areas of patient registration. Appointment scheduling, phones, medical record maintenance, payment collection, processing mail, faxing, obtaining and verifying authorizations for services prior to appointments, knowledge of ICD 10 and CPT codes and maintaining efficient, professional and courteous service while building relationships with both internal and external customers and interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians and medical assistants while adhering to the HIPPA guidelines at all times according to company policy.

  • Scheduled appointments for patients via phone and in person.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected information, verified insurance and collected co-payments for patients each day.
  • Registered patients and scheduled appointments.
Administrative Assistant, 11/2010 to 02/2016
Wythe County Community HospitalCity, STATE,

I served as an admissions specialist in patient access for the outpatient, inpatient, same day surgery, emergency department and women's center locations within the hospital facility to include communications with multiple physicians, departments and staff and in my third year with WCCH I had the opportunity to work as the front office administrative assistant as part of a start up for the hospitals Center for Pain Management clinic that provided patients with TPI, ESI, TFESI and RFA services. This role was all administrative duties including multi-line phones routing calls or messages to appropriate staff, greeting the public, proofreading, filing, sorting and handling incoming and outgoing calls with additional functions such as procedure scheduling both in clinic and in the hospital OR. Responsible for hospital referral, office visits and procedure authorizations using CPT and ICD 9 / ICD 10 codes to ensure patient coverage and facility and provider payment. I also assisted senior administrative professionals with daily work tasks and answered inquires and addressed, resolved escalated issues to management personnel to ensure customer satisfaction..

  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education and Training
GED: , Expected in
Merced Adult School - Merced, CA

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Resume Overview

School Attended

  • Merced Adult School

Job Titles Held:

  • Ambulatory Procedure Scheduler
  • Medical Office Assistant II
  • Administrative Assistant


  • GED

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