ambassador irs resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits, and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

  • Advising Department Managers
  • Problem Solving
  • Relationship Building
  • Hiring and Firing
  • Conflict Resolution
  • Administering Disciplinary Procedures
  • Exit Interviews and Processes
  • Coaching and Mentoring
  • Human Resources Best Practices
  • Onboarding, Training and Development
  • Human Resource Information System HRIS
  • Human Resource Management Software HRMS
Work History
Ambassador-IRS, 09/2020 - Current
24Hr Homecare Fullerton, CA,
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Developed customer service improvement initiatives that decreased customer wait times by 17%.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Human Resources Coordinator, 06/2005 - 08/2020
Salinas Valley Memorial Healthcare System Salinas, CA,
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Verified applicant references and employment details.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Partnered with HR Manager to ascertain hiring needs and subsequently provide candidate recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Oversaw HR needs for 250-employee operation across 15 locations.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Case Manager, 03/2002 - 05/2005
Hopewell Center City, STATE,
  • Coordinated with various departments to review case files of specific clients to determine long-term solutions
  • Discussed available program services with potential participants & outlined procedures to facilitate smooth engagement in program processes to recruit, enroll, screen, case manage, & provide counseling to safeguard the welfare of the youth
  • Expert in maintaining client data in centralized databases & maintained up-to-date case records for all clients
  • Attended court hearings, reviewed & approved court documentation & case manager progress notes, file audits; & developed clients’ supervision care plan
  • Reviewed care plans with clients & families, met with parents or legal guardians, school officials, employers & other support personnel as a liaison between the community & the clients
  • Managed caseload of 25 children in welfare system to provide comprehensive, community-based care.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
  • Participated in professional growth programs to support special education improvement efforts.
Masters of Arts Degree: Human Resource Management & Development, Expected in 12/2003
Webster University - St Louis, MO
Status -
Bachelors of Arts Degree: Applied Behavioral Science, Expected in 05/2000
National Louis University - Chicago, IL
Status -

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Resume Overview

School Attended

  • Webster University
  • National Louis University

Job Titles Held:

  • Ambassador-IRS
  • Human Resources Coordinator
  • Case Manager


  • Masters of Arts Degree
  • Bachelors of Arts Degree

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