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Agent 1 Resume Example

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AGENT 1
Professional Summary
Exceptional leader talented at problem solving, teamwork and multitasking. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
  • Self-motivated
  • Conflict resolution
  • Client assessment and analysis
  • Team leadership
  • Strong verbal communication
  • Data management
  • Process implementation
Work History
Agent 101/2016 to Current
Division Of Child Support Services – Carrollton, GA

    Process Clients Applications ( Transfers, Portal, Walk ins and Out of state)

    Interview and Document Meetings With Clients

    Perform Quick Locates To Locate Non-custodial Parents

    Manage an Out-of-state Caseload

    Set Court Dates and File Court Complaints

    Set and Work Prompts and Escalations

    Review Divorce Decrees, Child Support Addendums and Child Support orders

    Send Payment Redirect Paperwork and Income Deduction Orders to employers

    Pull Audits and Payment Histories

    Create Child Support Financial Accounts






Youth Devlopment Specailist 306/2014 to 05/2016
Kids Pease – Bowdon, GA
  • Provided intense supervision and direction to adolescents with sexual harmful behaviors and/or mental disorders
  • Implemented individualized treatment and unit programs
  • Facilitated therapeutic and educational groups
  • Supervised several staff
Senior Evaluator11/2016 to Current
No Barriers – Powder Springs, GA
  • Interview prospective clients
  • Perform work ready evaluations and assessments
  • Formulate work ready reports for GVRA counselors
  • Recommend technology, social adjustment and job coaching programs based on need



Intern 01/2014 to 04/2014
Juvenile Welllness Court – Carrollton, GA
  • Facilitated group workshops on job exploration and budgeting.
  • Created schedules for all participants, and recruited volunteers for the mentor and tutoring programs.
  • Designed resource display boards and folders for prospective clients.
  • Conducted research for expansion grant.
  • Performed Wellness court assessments and created treatment plans for admitted youth based on their GAIN-Q assessment results.
Academic Coach/Mentor04/2012 to 04/2014
University of West Georgia – Carrollton, GA
  • Constructed specialized Academic Success Plans for students.
  • Provided students with resources regarding HOPE, Advising, registration, and Financial Aid.
  • Advised students with major,  career decisions and classes.
  • Advertised workshops for study abroad, career counseling, career coaching, tutoring, mentoring and financial aid.

Education
Bachelor of Arts: Psychology2014University of West Georgia- Carrollton, GA
Master of Arts: Public AdministrationCurrentUniversity of West Georgia- Carrollton, GA
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Resume Overview

Companies Worked For:

  • Division Of Child Support Services
  • Kids Pease
  • No Barriers
  • Juvenile Welllness Court
  • University of West Georgia

School Attended

  • University of West Georgia

Job Titles Held:

  • Agent 1
  • Youth Devlopment Specailist 3
  • Senior Evaluator
  • Intern
  • Academic Coach/Mentor

Degrees

  • Bachelor of Arts : Psychology 2014
    Master of Arts : Public Administration Current

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