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Agency Support Worker Resume Example

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AGENCY SUPPORT WORKER
Summary
An Administrator of over 10 years experience  in people management. Have worked with professionals in world class organizations abroad supporting people with learning disabilities, Housing and Information and Communication Technology. I understand the nature of Business and I am very experienced and  knowledgeable in payroll, performance Management, training, and incentive program creation.  Maintains clear lines of communication between employees and management. Very dependable and result oriented. 
Skills
  • Business development
  • People Management
  • Performance Management administrator
  • Payroll Management
  • Event management
  • HRIS applications
  • Counseling/training
  • Employee relations
  • Attention to detail
  • Dependability
  • Fast Learner
Experience
11/2012 to 07/2014Hestia Housing and Support United Kingdom
  • Implemented and reviewed person centered support plans for 6 clients using Mental Health Star Recovery model.
  • Liaised effectively with external agencies/professionals/advocates involved in providing support for clients.
  • Ensures Service User involvement and engagement with groups
  • Ensured accurate service user record keeping and reporting.
  • Monitored project Budgets implementation & followed up with invoicing - monitored project budget and invoices.
  • Reconciled rent returns and arrears.
  • Liaised with Clients on payment plan on arrears.
  • Implemented and promoted service standards of the organization through best practice
    Agency Support Worker02/2010 to 11/2012London Borough of Richmond Council United Kingdom
    • Responsible for: Providing Advice and Support to People with Learning Disabilities (PLD).
    • Promoting independence for people with learning disabilities.
    • Record Keeping - preparing daily reports of activities, compiling monthly notes and reconciling Service Users Accounts.
    • Advocating for Service Users - Supporting them make right choices. 
    • Administration of medication as prescribed by GP.
    • Ensuring health and safety in the work place.
    Assistant Manager05/2006 to 07/2008Telnet Nigeria Limited - Information Communications Technology
    • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
    • Conducted an average of employee exit interviews per year. Created and implemented the exit and interview program process.
    • Created and implemented the exit and interview program process. Worked with HR advisors and HR representatives on establishing consistent hiring practices.
    • Created and managed more than confidential personnel records. Ran the bi-weekly payroll process.
    • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
    • Developed more than employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company.
    • Guided the startup and management of all HR operations, systems and programs for a new location within the company.
    • Guided the startup and management of all HR operations, systems and programs for a new location within the company.
    • Guided the startup and management of all HR operations, systems and programs for a new location within the company. 
    Education and Training
    Master of Business Administration2010University of WalesUnited Kingdom
    Higher Diploma: Business Administration2008Kensington College of BusinessLondonBusiness Administration
    Hons) English2006Nnamdi Azikiwe UniversityAwka, AnambraHons) English
    Hobbies
    • Reading
    • Writing
    • Knowledge sharing
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    Resume Overview

    Companies Worked For:

    • Hestia Housing and Support United Kingdom
    • London Borough of Richmond Council United Kingdom
    • Telnet Nigeria Limited - Information Communications Technology

    School Attended

    • University of Wales
    • Kensington College of Business
    • Nnamdi Azikiwe University

    Job Titles Held:

    • Agency Support Worker
    • Assistant Manager

    Degrees

    • Master of Business Administration 2010
      Higher Diploma : Business Administration 2008
      Hons) English 2006

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