Customer service specialist driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
Exceptional communication skills
Microsoft office proficient
Creative problem solver
POS systems expert
Types 55 WPM
Proficient in cash management
Strong client relations
Team player
Work History
10/2015 to Current
AdvocateInova Federal Credit Union – Elkhart, IN,
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Work with support resources to resolve member issues.
Intervene with care providers on behalf of member to assist with appointment scheduling.
Respond to and resolve member calls in regards to benefits, eligibility, claims, and financial spending accounts.
Directed calls to appropriate individuals and departments..
Achieved appointment setting goals and service performance requirements of 30% by making sure that all members were scheduled for mammograms, wellness exams, and colonoscopy's.
02/2014 to 10/2015
Exhibitor/ VIP Specialist Marriott International – Maumee, OH,
Provided an elevated customer experience to generate a loyal clientèle.
Process 100+ email requests per day
Politely assisted customers in person and via telephone.
Responsible for taking inbound calls as well as making outbound campaign calls
Help customers identify the hotel that best suits their needs by providing my vast knowledge of the facilities that were contracted
Built long-term customer relationships and advised customers on purchases and promotions.
Provide assistance during check-in at the hotel desk during work travel.
Successfully acquired an average of 30 new customers per month, generating a 6% growth in revenue.
10/2010 to 02/2014
WaitressAvalon Health Care Group – West Haven, UT,
Assisted customers with food selection, inquiries and order customization requests.
Provided friendly customer service to diverse clientele.
Developed reputation as an efficient service provider with high levels of accuracy.
Promotion and selling of merchandise.
Implemented marketing strategies which resulted in 10% growth of customer base per month
Operated a POS system to itemize and complete an average of 50-60 customer purchases per day
08/2008 to 04/2009
Medicaid BillerDallas Independent School District – City, STATE,
Medicaid billing, as well as Medicaid look-up.
Interacted with providers and other medical professionals regarding
billing and documentation policies, procedures and regulations.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Provide problem solving solutions for questions about Healthcare coverage.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Education
Expected in 2009
High School Diploma: Townview Magnet Center - Dallas, Texas GPA:
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