Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Customer service specialist driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
  • Exceptional communication skills
  • Microsoft office proficient
  • Creative problem solver
  • POS systems expert
  • Types 55 WPM
  • Proficient in cash management
  • Strong client relations
  • Team player
Work History
10/2015 to Current
Advocate Inova Federal Credit Union Elkhart, IN,
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Work with support resources to resolve member issues.
  • Intervene with care providers on behalf of member to assist with appointment scheduling.
  • Respond to and resolve member calls in regards to benefits, eligibility, claims, and financial spending accounts.
  • Directed calls to appropriate individuals and departments..
  • Achieved appointment setting goals and service performance requirements of 30% by making sure that all members were scheduled for mammograms, wellness exams, and colonoscopy's.

02/2014 to 10/2015
Exhibitor/ VIP Specialist Marriott International Maumee, OH,
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Process 100+ email requests per day
  • Politely assisted customers in person and via telephone.
  • Responsible for taking inbound calls as well as making outbound campaign calls
  • Help customers identify the hotel that best suits their needs by providing my vast knowledge of the facilities that were contracted
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Provide assistance during check-in at the hotel desk during work travel.
  • Successfully acquired an average of 30 new customers per month, generating a 6% growth in revenue.

10/2010 to 02/2014
Waitress Avalon Health Care Group West Haven, UT,
  • Assisted customers with food selection, inquiries and order customization requests.
  • Provided friendly customer service to diverse clientele.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Promotion and selling of merchandise.
  • Implemented marketing strategies which resulted in 10% growth of customer base per month
  • Operated a POS system to itemize and complete an average of 50-60 customer purchases per day

08/2008 to 04/2009
Medicaid Biller Dallas Independent School District City, STATE,
  • Medicaid billing, as well as Medicaid look-up.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Provide problem solving solutions for questions about Healthcare coverage.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Expected in 2009
High School Diploma:
Townview Magnet Center - Dallas, Texas

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School Attended

  • Townview Magnet Center

Job Titles Held:

  • Advocate
  • Exhibitor/ VIP Specialist
  • Waitress
  • Medicaid Biller


  • High School Diploma

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