LiveCareer-Resume

Advocate, Verification (virtual) resume example with 7+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Encouraging professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Ability to multi-task, follow directions and is committed to detail. Using Time Management skills to meet deadlines with the ability to learn new skills and apply the knowledge effectively and efficiently.

Accomplishments

    Underwriting Role

  • Recognized as a consistently helpful and supportive professional by customers and staff alike.
  • Oversaw caseload of 25+ customer's per day.
  • Improved customer satisfaction by providing friendly and knowledgeable support and service.
  • Top performer of a team of 10+ in proficiently assisting new and existing customer's while providing an excellent experience.

  • Management Role

  • Brought in over 200 new clients- booked over 70 new clients a year and retained several clients for events on a yearly basis.
  • Documentation - Wrote and edited documents to keep staff informed on policies, procedures and detailed information for clients along with building contracts that meet the company and customers needs.
  • Built strong relationships with vendors such as florists, photographers, caterers, and disc jockeys to take the hassle out of wedding planning.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effective Communication - Informing staff members of updated policies, schedules, and what can be improved. Kept clients informed on packages, payments, and details of event.
Skills
  • Leadership (5+ years of experience)
  • Exceptional Customer Service
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Account Management
  • Call Documentation
  • Efficient and Detail-Oriented
  • Productivity Standards
  • Computer Proficiency
  • High-Volume Environments
  • Conflict Mediation Abilities
  • Inbound and Outbound Calling
  • Sales
  • Multi-tasking Strength
  • Scheduling
  • Client Meetings
  • Vendor Relationship Management
  • Events Logistics Management
  • Staff Management
  • Verbal and Written Communication
Work History
12/2020 to Current Underwriting Advocate Rain For Rent | , , Lincoln, NE
  • Voice of Carvana Interact with customers on inbound and outbound calls guiding them through purchase process, reviewing and approving documents, and answering questions to clarify process
  • Review account documents to assess risk and help identify trends
  • Ensure compliance with underwriting policies and flexibility to familiarize with constant changes in policy and procedures
  • Ability to utilize decision quality skills and to grasp key points from detailed phone calls and reports
  • Utilize proprietary software tools and external tools such as consumer credit bureaus and other internet sources to assist verification process to make sound judgement and decisions.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Documented customer concerns and inquiry resolutions in internal computer system.
08/2014 to 12/2020 Sales Associate Hyatt | , , Lincoln, NE
  • Communicate with customers via phone, email, and in person regarding rental products, placing orders, payments, and changes.
  • Excellent product knowledge to ensure customers receive what suits needs and wants
  • Track stock using company inventory management software
  • Maintain records, invoices, and send out statements to customers that hold accounts.
  • Assess returned orders for any missing or damaged product.
  • Maintain records and invoice customers for any missing or damaged product.
  • Fill orders as needed and check filled orders for accuracy.
  • Organized showroom to maintain store visual appeal, engage customers and promote specific merchandise.
  • Organize warehouse to maintain smooth operating practices, cleanliness, and inventory tracking.
10/2015 to 08/2019 Director of Events The Del Ray Ballroom | , , Lincoln, NE
  • Supervised and scheduled work load for 8-10 employees.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, and day of event coordination.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Managed bar logistics of client bar sales, tracking inventory, ordering bar needs, and maintaining bar equipment.

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Resume Overview

School Attended

    Job Titles Held:

    • Underwriting Advocate
    • Sales Associate
    • Director of Events

    Degrees

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