Advertising Account01/2013 to 05/2015CPAleadAustin, TX
Managed multiple international accounts generating several millions annually.
Developed/managed relationships with existing advertising partners and built new relationship, increasingcompany's revenue.Maintained customer relationship to secure partner satisfaction through active communication via email andSkype.
Seeking, monitoring and evaluating new opportunities for each account.
Periodically analyzed active campaigns.
to ensure their performance were maximized.
Maintained monthly account activities and prepared invoice reports.Conducted in-depth research to address and reduce any discrepancies with client accounts.
Technical Customer Support01/2002 to 01/2013Adecco Technical/RCMTexas
Provided pre/post sale support to a wide range of 3M visual products.
Managed quality communication, customer support and product representation for each client via phone, email or chat.
Built and maintained successful relationships with service providers, dealers and consumers.Recommended and helped customers select visual system products based on their needs.Troubleshoot and analyzed reoccurring technical problem to identify root cause.
Escalated issues as needed and maintained communication with customer and engineering teams.
Kept abreast of rapidly evolving technology.Prepared servicing contracts for authorized service provider.Processed service claims to ensure all parties meet their financial obligations.Processed orders for internal and external customers.
Managed and processed return authorization for domestic and worldwide internal/external customers.Interacted closely with worldwide subsidiaries,authorized service providers and OEMs.Trained new employees on company customer service policies and service level standards.
Tour Administrator01/2000 to 01/2001Consumer Sales E-Commerce Dell ComputersRoundTexas
Assisted customers with computer configurations base on their needs.
Processed financing orders.
Provided email and telephone support regarding products and services.Assisted customers in tracking their orders.
Qualified customers for financing.
Handled the departments' invoicing, purchase order, petty cash and maintained the departments' assets and Acted as liaison with Compaq telecommunication department and various vendors regarding billings, repairing Identified and maximized customer's buying signals.
Proposed the benefits and advantages of various products.
Closed the sale at the customer's highest level of commitment.
Call Handling SupervisorCompaq Computers Performed as acting manager during manager's absence.Assisted colleagues with call handling when required.Interviewed candidates for customer service positions.Trained new employees with call handling and served as mentor to junior team members.Worked with customers and provided assistance to support engineers worldwide.Extensively utilized Remedy to record and track issues.
Ensured that the call handling procedure was current and up to date.
Prepared monthly report on the agents' performance.
Prepared/updated roster for duty managers and engineers for the Asia Pacific Region.
equipment logs.
and purchasing of pager/telephone/cellular.
Australian Tours Management - Melbourne Organized and coded all travel itinerary for inbound tour groups into Australia.Met and greeted tour groups upon arrival.Arranged coach/hotel booking and prepared vouchers.Coordinated travel arrangements for foreign diplomatic dignitaries and personnel.
Administrative Officer and Passenger Service AgentThai Airways International Public Co. Ltd
Liaised with advertising agents to market the company product and bi-product.Met with different local and foreign publication representatives.Compiled statistics for the UAE and other Middle East area.Prepared passengers and aircraft for landing, following procedures.
Ensured the completion of all required aircraft forms, logs and reports.
Prepared monthly report, which included any incident, that occurred during that month.Handled baggage claims and passenger complaints.Organized visa and hotel accommodations for local and visiting staff.
Education
Bachelor of Arts: Computer ScienceChaminade01/2000University of HonoluluMelbourne, VICComputer ScienceChaminade
