Dedicated IT professional with over 5 years of experience providing client centered technical support. Well known for building long term relationships with clients and providing seamless end to end user support. Enthusiastic to work with team members and encourages critical feedback to promote success.
5+ Years of experience diagnosing, maintaining, and repairing computer systems.
2 Years of leadership experience involving corporate logistics, training, development, and conflict resolution.
Highly proficient in the use and support of mainstream applications and operating systems.
Experienced in creating new processes to efficiently and accurately diagnose, troubleshoot, and repair hardware.
Capable of configuring, diagnosing, and maintaining wireless and local area networks.
Knowledgeable of core coding concepts and best practices with Java, C++, Objective-C, Batch, and Shell.
Advanced Repair Agent, 07/2016 to Current Best Buy, Geek Squad – Glen Allen, VA
Provided end-users with troubleshooting, repair, and support services within Windows and Macintosh environments.
Installed, managed, and updated operating systems, and their supported applications.
Assembled, maintained, and repaired system hardware.
Engaged with team members to ensured that every clients issue was resolved in a timely manner with utmost accuracy and met their definition of "fixed".
Consultation Agent, 08/2015 to 07/2016 Best Buy, Geek Squad – Glen Allen, VA
Provided support for a range of electronic devices including, but not limited to, computers, cell phones, tablets, televisions, home audio equipment, and accessories.
Provided knowledge and conflict resolution skills to ensure every client is educated and confident while using their devices.
Managed client expectations and experiences to a high degree of client satisfaction.
Sales Consultant, 06/2014 to 08/2015 Best Buy – Glen Allen, VA
Exceeded company sales and productivity goals by 150% within first year.
Provided technical insight and unbiased advice to create a complete solution for each client.
Assistant Store Manager, 08/2011 to 09/2013 Papa John's – Richmond, VA
Carefully interviewed, selected, trained, and supervised staff.
Analyzed and calculated inventory needs based on sales metrics
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted a positive atmosphere to guarantee each client received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
High School Diploma: Henrico High School / Penn Foster High School J. Sargeant Reynolds Community College - Richmond, VA