Adult Education Secretary Resume Example
Talented and experienced instructor, trainer, and business manager/ owner with over 10 years of real-world application experience in the business management and administration areas; including owning, operating, and running a business; as well as a variety of different teaching methodologies including via web, in-person, lecturing, demonstration, and teleconferencing.
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Completed classes through eTroy online. Graduated with a 3.73 GPA.
Graduated Summa Cum Laude with a 3.84 GPA. Member of Phi Kappa Phi, Gamma Beta Phi, Alpha Lambda Delta, University Honor's Alliance, Society for Advancement of Management, Sound of the South Majorette, American Society for Training and Development, Society for Human Resources Management. Received: Chancellor's Troy University Scholar's Award Scholarship, SAM Junior and Senior Highest GPA Awards, Outstanding Management Major Academic Achievement Award.
- Received excellent performance reviews the entire time at ESCC.
- Helped to implement the Race for Literacy 5k annual race
- Performs all office administration functions - answers telephones, operates various office equipment, prepares correspondence, maintains files, schedules appointments, processes incoming and outgoing mail, receives visitors, duplicates and assembles materials. -Prepares requisitions for books, supplies, and materials, Maintains invoices for purchase orders and closes all outstanding purchase orders. -Submits travel requests, makes travel arrangements, and files travel expense reports for Adult Education Program. -Responsible for materials, equipment, and financial resources that have a direct impact on the Adult Education Program. -Checks monthly time sheets submitted by Adult Education program personnel, calculates salaries, and submits payroll to Business Office on a monthly basis. -Responsible for greeting prospective students and counseling about procedures for entering Adult Education and ESL classes. -Maintains and disseminates inventory data for Adult Education. -Assists in preparation for Adult Education program professional development activities. -Assists in maintaining Adult Education program budgets. -Assists in coordinating activities and fills requests for materials, supplies, and other items for the activities as necessary.
- Business Revenues over $250,000 per year
- Have 2 locations
- Also co-owner of property company that owns title to building that houses studio (LLC)
- Several choreography and top-teacher awards
- In charge of all day-to-day activities of running a small business including: Overseeing customer service - including handling customer complaints and resolving conflicts; Overseeing accounting procedures - including a contracted collections company to collect overdue payments, in house staff's payment collections, and business receivables and payables. Provide necessary documentation for company accountant; including sales tax calculations; Hire and train staff - including conducting interviews, development and implementation of personnel policies and procedures, schedules, delegate projects as appropriate and ensure class coverage with teacher absences; Oversee contractors to take care of general building maintenance; Oversee marketing- Including updating website, advertising, postcard and email direct marketing; Oversee all ordering of merchandise and sales; Oversee special events for studio - Including staff meetings, performances, and recitals; schedules, agendas, and budgets for all events.
- Dance Instructor - train students in proper techniques of different forms of dance via demonstration, visual aids, and lecturing.
Responsible for office management of front check-in area. Check-in patients, answer phones, greet patients, collect co-pays and deductibles, check-out patients, schedule appointments and follow-ups.
- Develop training programs, conduct needs assessments, and conduct training for all sales employees, direct and indirect, in a 3 state regional area including Alabama, Mississippi, and Kansas.
- Designed and conducted over 100 training programsand presentations fordelivery in person, via web conferencing, and teleconferencing.
- Conducted continuous needs assessments for 4 different sales channels.
- Established training priorities, training schedules, and meeting deadlines.
- Implemented first-ever standardized new hire program for all sales channels; including a new hire manual for use; that was adopted in all other company regions
- Assisted in development and implementation of sales policies and procedures. Also helped prepare and maintain sales policies and procedures manuals.
- Researched and developed online quiz program that was adopted by the entire company in all regions.
- Assisted in evaluation of sales and training reports, decisions, and results of all sales channels in relation to established goals.
- Recommended new approaches, training, policies, and procedures to effectively continue improvements in sales knowledge, sales techniques, and customer service.
- Designed and conducted over 100 training programs and presentations for delivery in person, via web conferencing, and teleconferencing.
- Taught and choreographed over 1,000 dance classes and routines.
- Management experience in: Advertising, Budgets, Sales, Human Resources Management, Training, Billing, Contracts, Correspondence, Inventory, Invoices, Payroll, Accounting, Training Programs, Customer Service Training
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Resume Overview
School Attended
- Troy University
Job Titles Held:
- Adult Education Secretary
- Owner/ Business Manager/ Artistic Director
- Front Desk Office Clerk/ Receptionist
- Regional Sales Trainer
Degrees
- MBA : Business Administration 2015
Bachelor of Science : Business Administration - Management 2003
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