Adult Education Secretary Resume Example

• Business Revenues over $250,000 per year
• Have 2 locations
• Also co-owner of property company that owns title to building that houses studio (LLC)
• Several choreography and top-teacher awards
• In charge of all day-to-day activities of running a small business including: Overseeing customer service - including handling customer complaints and resolving conflicts; Overseeing accounting procedures - including a contracted collections company to collect overdue payments, in house staff's payment collections, and business receivables and payables. Provide necessary documentation for company accountant; including sales tax calculations; Hire and train staff - including conducting interviews, development and implementation of personnel policies and procedures, schedules, delegate projects as appropriate and ensure class coverage with teacher absences; Oversee contractors to take care of general building maintenance; Oversee marketing- Including updating website, advertising, postcard and email direct marketing; Oversee all ordering of merchandise and sales; Oversee special events for studio - Including staff meetings, performances, and recitals; schedules, agendas, and budgets for all events.
• Dance Instructor - train students in proper techniques of different forms of dance via demonstration, visual aids, and lecturing.

Responsible for office management of front check-in area. Check-in patients, answer phones, greet patients, collect co-pays and deductibles, check-out patients, schedule appointments and follow-ups.

• Develop training programs, conduct needs assessments, and conduct training for all sales employees, direct and indirect, in a 3 state regional area including Alabama, Mississippi, and Kansas.
• Designed and conducted over 100 training programsand presentations fordelivery in person, via web conferencing, and teleconferencing.
• Conducted continuous needs assessments for 4 different sales channels.
• Established training priorities, training schedules, and meeting deadlines.
• Implemented first-ever standardized new hire program for all sales channels; including a new hire manual for use; that was adopted in all other company regions
• Assisted in development and implementation of sales policies and procedures. Also helped prepare and maintain sales policies and procedures manuals.
• Researched and developed online quiz program that was adopted by the entire company in all regions.
• Assisted in evaluation of sales and training reports, decisions, and results of all sales channels in relation to established goals.
• Recommended new approaches, training, policies, and procedures to effectively continue improvements in sales knowledge, sales techniques, and customer service.