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Ads Quality Rater Resume Example

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ADS QUALITY RATER
Career Overview
To secure a position with a dynamic company in a solid, and reliable, field where I can demonstrate my hard and smart work ethic, excellent customer service, and ability to think quickly and adapt to changing conditions on the job.
Core Strengths
  • Extensive technical troubleshooting, customer service and problem-solving experience.

Work Experience
Ads Quality Rater
February 2015 to CurrentZero Chaos
  • I evaluate web pages based on the scale that Google provides.
  • Working independently, remotely, and following strict guidelines, I applied those guidelines, and standards of excellence, to unique, real-world scenarios and situations, to ensure a quality service for the user.
Assistant Manager
October 2014 to CurrentFuel Mart - Walton Hills, OH
  • Fast-paced customer service with a personal touch: Responsible for accurately entering data related to all aspects of sales and inventory, while assisting customers in a friendly and efficient manner.
  • Experienced in dealing with volatile customers calmly.
  • Extensive technical troubleshooting and problem-solving experience.
  • Promoted to assistant manager based on reliability, cash-handling and data-input accuracy.
April 2013 to April 2014
Customer Service Phone Advisor
December 2011 to June 2012Career Connection Incorporated - Longmont, CO
  • I assisted customers with technical troubleshooting issues of many varieties, including software, hardware, and mobile devices.
  • Responsible for accurately logging pertinent customer and call-related data into various systems; focused on resolving issue as well as efficiently assisting customers so as to help the next customer waiting in the holding queue.
  • The companies I worked for include the leading tax-preparation software provider and a leader in the computer, tablet and mobile communications industries.
writer, owner
April 2010 to December 2013Writing Your Cancer Story (dot com)
  • Web-based writing and editing mentoring service, with a focus on guiding those living with and mourning a loss from cancer toward a more healthy and meaningful means of expression.
  • Writing and editing entailed creating or assisting in a tribute for a client's loved one, letter and card writing, critiquing and editing essays and short stories, and extended fiction and nonfiction pieces; worked with novice to experienced, professional writers.
  • Created, and maintained, own website, using Adobe Dreamweaver CS5.
Package handler
November 2000 to July 2009United Parcel Service - Wilmington, NC
  • truck loader: Duties included handling packages and large freight from the unloading dock, and efficiently and safely loading and securing trucks for delivery, in preparation for long-distance transit.
  • Part of a team of four responsible for accurately sorting a high-volume of small packages into mailbox bins, spanning all of the United States, Canada and overseas.
  • More than two years experience as an air packages loader; efficiently and safely loaded valuable and overweight parcels into semi truck for airport delivery.
Educational Background
Creative Writing , December, 2008University of North Carolina - Wilmington, North CarolinaGPA: GPA: 3.8 / magna cum laude
Creative Writing  concentration in Creative Nonfiction
 GPA: 3.8 / magna cum laude
Associate of Arts : Liberal Arts/transfer, August, 2006Cape Fear Community College - Wilmington, North CarolinaLiberal Arts/transfer
Skills
Adobe Dreamweaver
?InDesign
MAC
Microsoft Word
Excel
Mentoring
Technical troubleshooting
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Resume Overview

Companies Worked For:

  • Zero Chaos
  • Fuel Mart
  • Career Connection Incorporated
  • Writing Your Cancer Story (dot com)
  • United Parcel Service

School Attended

  • University of North Carolina
  • Cape Fear Community College

Job Titles Held:

  • Ads Quality Rater
  • Assistant Manager
  • Customer Service Phone Advisor
  • writer, owner
  • Package handler

Degrees

  • Creative Writing , December, 2008
    Associate of Arts : Liberal Arts/transfer , August, 2006

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