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Admistrative Asistent Resume Example

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ADMISTRATIVE ASISTENT
Summary

Remarkable Guest Service Representative providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Skills
  • Fluent in Spanish and English
  • Hospitality services
  • Resolving discrepancies
  • MS Office proficient
  • Detail-oriented
  • Organizational strengths
  • High-energy attitude
  • Analytical mastery
  • Courteous demeanor
  • Professional networking
Experience
Admistrative Asistent | 06/2018 to 11/2019Company Name - City, State
  • Monitored multiple databases to keep track of all company inventory.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Accepted and completed cash, check and credit card payments.
  • Answered customers' questions regarding products, prices and availability.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Networked to build client base and promote products to new and existing clients.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Monitored daily and weekly schedules and monthly calendar obligations for about 12 Exterminator Technicians.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Assisted with administrative tasks, including filing, answering phones and scheduling client's follow up for all Exterminator technicians.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Tracked expenses and documented records using Quick Books.
Reservation Specialist | 01/2016 to 06/2018Company Name - City, State
  • Boosted bookings by 70% using detailed knowledge of facility, services and offerings when closing reservations for customers.
  • Printed itineraries and programmed door's key for average of +40 guests each day.
  • Addressed several website inquiries per day, converting most of them into renewal customers.
  • Performed Resort opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Recruited, hired, developed and retained retail talent for the Resort.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Translated services for many guests to serve Spanish-speaking customer needs.
  • Maintained 100% accuracy rate when preparing weekly check ins and check out reports for management based on data from various sources.
  • Fielded an average of 60 customer service calls per day.
  • Took special ordersin person and over telephone, generating an additional revenue every month.
  • Made reservations for customers and accurately entered personal information into computer system.
  • Took credit card payments over the phone and in person.
  • Assisted guests with any discrepancies.
  • Relayed information on availability, pricing and discounts to guests.
  • Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Delivered exceptional service to every guests through active engagement, effective listening and well-developed interpersonal skills.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Built guests confidence by actively listening to concerns and giving appropriate feedback.
  • Replenished shelves to maintain adequate welcome packages ready for every guest.
  • Answered guests questions and addressed problems and complaints in person and via phone.
Manager's Assistant | 06/1999 to 05/2010Company Name - City, State
  • Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Planned and executed corporate meetings, lunches and special events for groups of 300+ employees.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement new program initiatives.
  • Resolved guest issues quickly and escalated critical problems immediately to the Manager.
  • Collaborated with Manager and Supervisors in weekly meetings, took meticulous notes and distributed minutes to all attendees.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Drafted professional business documents, such as invoices, Check ins and Check outs reports in a daily basis.
  • Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated Microsoft Windows software.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Set up and maintained physical and electronic filing systems.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Worked with Human Resource department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Spearheaded special projects and efficiently carried out effective problem-solving.
  • Managed and adjusted personnel scheduling for 300+ staff, monitoring resource allocation to provide optimal coverage and service.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Met incoming employees and or guests with professional approach and provided friendly, knowledgeable assistance.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Education and Training
Valencia College - - City,State | | Associate of ArtsGeneral Education, 05/2013
University of Central Florida - - City,State | | Bachelor of ScienceLegal Studies, Expected in 12/2022
Universidad Libre - - City | Certificate in AccountingAccounting And Computer Science, 01/1999
Institute Kiss English - - City | Computer And System TechnologyAdvanced Computer Systems , 06/2000
Activities and Honors
  • Member, Alumni Association The National Society of Leadership and Success
  • Member, Volunteer of the YMCA (2018 - present)
Certifications
  • Microsoft Office Specialist (MOS)
  • Advanced Certificate in Business Accounting
  • Valencia College - Associate of Arts
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Resume Overview

School Attended

  • Valencia College
  • University of Central Florida
  • Universidad Libre
  • Institute Kiss English

Job Titles Held:

  • Admistrative Asistent
  • Reservation Specialist
  • Manager's Assistant

Degrees

  • Valencia College - City , State | Associate of Arts
    University of Central Florida - City , State | Bachelor of Science
    Universidad Libre - City | Certificate in Accounting
    Institute Kiss English - City | Computer And System Technology

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