Admission Counselor III Resume Example
Experienced Admission Counselor recognized for motivating students to take initiative as well as supporting their academic goals towards graduation. Able to assist prospective students with the admission steps and into enrollment. Professional, empathetic and helpful with excellent knowledge of the learning institution's policies, features, and procedures.
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- Conducts phone interviews with prospective students (Evaluates the prospective student's needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit).
- Enrolling students into the COCE (College of Online and Continuing Education) Undergraduate programs and maintaining communication and melt prevention in the first term.
- Consistently achieves the expected goals and objectives including, but not limited to: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge.
- Professionally assists prospective students through the admission process in accordance with SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards.
- Consistently operates within, and is measured with respect to, rapport building skills, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, innovative thinking, planning and implementing.
- Partners with departments outside of Admission including Financial Aid, Enrollment Support Services and Advising to ensure the delivery of a high level of service to every student; Escalates issues as appropriate.
- Uphold all SNHU policies, procedures, with integrity and ethics.
- Promoted to Admission Counselor III in August 2018. Responsible for identifying Professional Development goals and reporting within assign deadlines. Attending scheduled training for updated job responsibilities in Compass Learning.
- Working with newly trained and on-boarding Admission Counselor I's as a Mentor.
- Recruited to UG Admission pilot program One Team One Goal (OTOG) in March 2020.
- Member, SNHU Alumni Association
- Member, Sigma Tau Delta International English Honors Society
- Writer, UG Admissions Newsletter
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Resume Overview
School Attended
- Southern New Hampshire University
Job Titles Held:
- Admission Counselor III
Degrees
- Bachelor of Arts in English Language And Literature
Master of Arts in Fine Arts
Certificate in Online Teaching
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