SEARCH

Admission Counselor III Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ADMISSION COUNSELOR III
Summary

Experienced Admission Counselor recognized for motivating students to take initiative as well as supporting their academic goals towards graduation. Able to assist applicants with the application process and into enrollment. Professional, empathetic and helpful with excellent knowledge of the learning institution's policies, features, and procedures.

Skills
  • SNHU culture and brand values
  • Customer follow-up
  • Organizational skills
  • Excellent communication skills
  • Student support
  • Registration processes
  • In-depth program knowledge
  • Team-building activities
Experience
03/2016 - CurrentCompany NameCity, State
Admission Counselor III
  • Conducts phone interviews with prospective students (Evaluates the prospective student's needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit).
  • Enrolling students into the COCE Undergraduate programs and maintaining communication and melt prevention in the first term.
  • Consistently achieves the expected goals and objectives including, but not limited to: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge.
  • Professionally assists prospective students through the admission process in accordance with SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards.
  • Consistently operates within, and is measured with respect to, rapport building skills, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, innovative thinking, planning and implementing.
  • Partners with departments outside of Admission including Financial Aid, Enrollment Support Services and Advising to ensure the delivery of a high level of service to every student; Escalates issues as appropriate.
  • Uphold all SNHU policies, procedures, with integrity and ethics.
  • Promoted to Admission Counselor III in August 2018. Responsible for identifying Professional Development goals and reporting within assign deadlines. Attending scheduled training for updated job responsibilities, including implementation of the new CX call form.
  • Working with newly trained and on-boarding Admission Counselor I's as a Mentor.
  • Recruited to UG Admission pilot program One Team One Goal (OTOG) in March 2020.
11/2015 - 03/2016Company NameCity, State
Customer Service Representative
  • Assigned to Silverlink Communications.
  • Responsible for coordination of benefits between health insurance members and OI (other insurance providers).
  • Contacting members in cases of family dynamics. Correcting and sending all error reports to supervisors.
  • Answering incoming calls from health insurance members with questions about new health coverage; policies and procedures; resolving customer complaints.
  • Maintaining monthly performance matrix, including call times and quotas.
05/2014 - 09/2015Company NameCity, State
Taxes and Insurance Representative
  • Assigned to James B. Nutter and Company.
  • Controlling and monitoring assigned reverse mortgages with incoming/outgoing calls to borrowers.
  • Processing repayment agreements for loans that defaulted due to delinquent taxes and/or insurance payments on properties.
  • Providing oversight for loans that were transferred to NCOA (National Council on Aging), Florida Elmore program, KYHC (Keep Your Home Program California) and Michigan Step Forward program.
  • Training co-workers in reverse mortgage document upload for NCOA borrower transfers.
  • Assisting with Fannie Mae monthly Exception Report.
  • Identifying, receiving, and processing borrower payments.
  • Assisting with implementation of new HUD guidelines in compliance with Mortgagee Letter 2015-01.
  • Increased number of valid repayment agreements and paid in full loan status on assigned loans by 18% from August 2014 to August 2015.
  • Collaborated with supervisor and co-workers to implement use of Credability website for uploading reverse mortgage documents and transferring borrowers to government assistance programs. This action assisted in lowering the number of defaulted assigned loans by 18% from August 2014 to August 2015.
  • Became primary contact for administrating Credability website, assisting and processing documentation requests from external representatives in February 2015; primary contact for NCOA during borrower transfer process, speaking with representatives about loan details.
Education and Training
05/2017City
Bachelor of Arts in English Language And LiteratureSouthern New Hampshire University
Activities and Honors
  • Member, SNHU Alumni Association
  • Sigma Tau Delta International English Honors Society
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Admission Counselor III
  • Customer Service Representative
  • Taxes and Insurance Representative

Degrees

  • Bachelor of Arts in English Language And Literature

Similar Resumes

View All
Multicultural-Admission-Counselor-resume-sample

Multicultural Admission Counselor

Columbus, Ohio