admission counselor resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Creative and resourceful professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

  • SAP
  • billing
  • call center
  • addressing customer concerns
  • customer service
  • Data entry
  • sales
  • Problem-Solving
  • Progress Reporting
  • Student Ability Evaluation
  • Attention to Detail
  • Self-Help Education
  • Critical Thinking
  • Financial Aid Applications
  • Orientation Programs
  • Administration Collaboration
  • Emotional Support
  • ACA Standards Knowledge
  • Open Enrollment
Admission Counselor, 05/2015 - 01/2023
Doane University Crete, NE,
  • Processed admissions applications and transcript requests to facilitate student enrollment.
  • Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
  • Documented, maintained and tracked prospective student applications.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Provided crisis intervention to students dealing with difficult situations at school.
  • Referred students to degree programs based on interests, aptitudes or educational assessments.
  • Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
  • Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
  • Instructed individuals in job search and application strategies, resume writing and interview skills.
  • Planned and conducted orientation program to promote adjustment of individuals to new life experiences.
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
Benefits Specialist, 09/2014 - 04/2015
Amedisys Home Health Services Jasper, GA,
  • Interview prospective clients to obtain data on their financial resources and needs, along with the physical condition of the person to be insured, and to discuss any existing coverage.
  • Seek out new clients and develop clientele through networking
  • Explain features, advantages, and disadvantages of individual and group health insurance of various companies to promote sale.
  • Annual enrollment in high volume call center
  • Explain in detail and walk customers through online self-service enrollment.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Adhered to company initiatives and achieved established goals.
Education Adviser, 05/2012 - 08/2014
Brp Group, Inc. Holmdel, NJ,
  • Inform prospective student of their educational options and found colleges for prospective students based on interests.
  • Telemarketing
  • Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.
  • Data entry and appointment setting
  • Exceeded sales quotas on a consistent basis
  • Built customer relationships and loyalty
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Worked from home as well as within a high volume call center, taking a many as 150-200 calls per shift.
  • Collaborated with students and staff to solicit advice and course direction for academic goals.
Benefits Administrator, 09/2007 - 01/2012
Aon Hewitt City, STATE,
  • Knowledgeable in benefits including Medicare, Cobra, health plan details, dental, vision and life insurance.
  • Educate and enroll active employees and retirees from in benefits.
  • Handle responsibilities of updating patient information in the billing system Interface between internal and external clients to assist in the account billing resolution process and to escalate issues.
  • Set up direct debit of premiums for retiree and Cobra recipients, as well as issue refunds.
  • Processing orders, forms, applications and requests for information and responding promptly to customer inquiries in person or via telephone, letter, and email - always in a professional & efficient manner.
  • Data entry and technical troubleshooting
  • Document primary information from beneficiaries when reporting death, then transferring caller to the appropriate colleague.
  • High volume call center environment.
  • Provide extensive information of alternate medical insurance programs such as Medicaid to prospective participants and provide excellent customer service.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Identified needs of customers promptly and efficiently.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Oversaw employee benefits administration, including managing workers' compensation claims and educating team members on healthcare policies and 401K plans.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Conducted randomized feedback surveys.
  • Checked accuracy and completeness of benefits applications and documents.
  • Coordinated benefits processing, including enrollments, terminations and claims.
Education and Training
BBA: Project Management, Expected in 05/2020
Colorado Technical University - Colorado Springs, CO
Status -
Associate of Arts: General Studies, Expected in 04/2015
Malcolm X College - Chicago, IL
Status -

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Resume Overview

School Attended

  • Colorado Technical University
  • Malcolm X College

Job Titles Held:

  • Admission Counselor
  • Benefits Specialist
  • Education Adviser
  • Benefits Administrator


  • BBA
  • Associate of Arts

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