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Administrator and GPO Membership and Rebate Analyst Resume Example

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ADMINISTRATOR AND GPO MEMBERSHIP AND REBATE ANALYST
Skills
  • Contracts Administration managing GPO, IDN agreements and contracts renewals
  • Testing and implementation of software systems
  • Excellent internal and external customer communication skills
  • Experience with SAP, Vistex, MSISI of AS400, SAP, Imany processes and procedures
  • Proficient in Microsoft Office Suite, Windows, Word, Excel, Outlook, Lotus Notes
  • Outstanding work ethic
  • Claims analysis and processing
Experience
04/2010 to Current
Administrator and GPO Membership and Rebate AnalystHARTMANN USA, INC － Rock Hill, SC
  • Managed 400 plus contracts new and renewals annually.
  • Conveying documents to Distributors and implementing pricing within the contract management systems.
  • Maintain quality customer satisfaction well ensuring agreement accuracy through the contract notification process.
  • Reducing pricing credits by 60% by helping to implement process of order and pricing accuracy before releasing orders for shipment.
  • Review contracts for conformance to company policy for pricing, terms and conditions for bids on GPO and IDN agreements.
  • Perform analyst of contracts or special pricing agreements for renewal reviews.
  • Create letters for pricing and amendments.
  • Maintain contracts and membership in management systems SAP and MSISI daily with accurate pricing and contract information, for reports necessary to support company business and customer sales.
  • Coordinating customer set up information with accounting department and customer service.
  • Manage monthly GPO and IDN membership files for rebate processing.
  • Created documentation for daily processes for department consistency.
01/2005 to 01/2010
DR. REDDY'S LABORATORIES － Charlotte, NC
02/2009 to 04/2010
Rebate Analyst
  • Evaluate and establish contract compliance on new and existing terms and condition documents, contract extensions and bid paperwork.
  • Communicate to wholesalers product additions and price changes.
  • Calculate rebate programs.
  • Assess areas of responsibility to ensure no material weakness for Sarbanse Oxley (SOX) compliance.
  • Ensured purchasing agreements were within compliance by utilizing eye for detail and teaming with customer, internal legal department and national account directors.
01/2007 to 01/2009
Chargeback Analyst
  • Contract and Rebate Analyst Managed new and existing customer membership; assisted in processing Medicaid claims.
  • PENNY J.
  • STEWART PAGE TWO PROFESSIONAL EXPERIENCE, continued.
  • Increased customer satisfaction and ensured financial closures and reporting by completing chargeback processing within five business days.
  • Guaranteed government pricing compliance by completing Customer Class of Trade (COT) matrix and developing and implementing new policy.
01/2006 to 01/2007
Senior Customer Service Representative
  • Promoted based on performance in meeting and exceeding quality standards.
01/2005 to 01/2006
Customer Service Representative
  • Managed 45 plus accounts, processed orders, tracked shipments, and managed inventory control during supply constraints.
  • Assisted supply chain team and third party logistics provider.
  • Streamlined processes and decreased costs by serving as a key participant in several system implementations such as SAP, Imany NG, and Vistex.
  • Accomplished a seamless transition for customers during the change of third party logistics provider spearheading system testing, policy implementations, and on- site support.
01/1999 to 01/2005
Customer Service RepresentativeHANNA INSTRUMENTS － Woonsocket, RI
  • One of the largest independent manufacturers and suppliers of analytical instrumentation.
  • Performed order processing, pricing quotes, new and existing accounts, customer communications, sales and distribution support.
  • Supported inside and outside sales offices ensuring customer satisfaction as the primary contact for Hanna Instruments 500 plus client base.
  • Contributor in the system testing and implementation of Macola software system, training outside sales office and customer service representatives on processes of the new system.
01/1996 to 01/1999
Customer Service and Insurance Verification RepresentativeAPRIA HEALTHCARE － Charlotte, North Carolina
  • Is one of America's leading providers of integrated home health care products and services.
  • Confirmed and processed customer orders include, fax and phone orders, provided support to hospitals, nurse case managers.
  • Confirm customer insurance eligibility and coverage.
  • Managed all daily-billing details for 50 - 60 clients per day while maintaining over 95% accuracy levels.
  • Resolved and eliminated client delinquencies and charge-offs in over 90% of assigned cases.
Education and Training
1979
GraduateGroton Central High School － Groton, N.Y.
Skills
accounting, Analyst, AS400, billing, communication skills, contract management, Contracts, client, clients, customer satisfaction, customer service, documentation, fax, financial, government, home health, insurance, inventory control, legal, letters, logistics, Lotus Notes, Macola, managing, Excel, Microsoft Office Suite, office, Outlook, Windows, Word, outside sales, pricing, processes, purchasing, quality, reporting, sales, SAP, supply chain, phone
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Resume Overview

Companies Worked For:

  • HARTMANN USA, INC
  • DR. REDDY'S LABORATORIES
  • HANNA INSTRUMENTS
  • APRIA HEALTHCARE

School Attended

  • Groton Central High School

Job Titles Held:

  • Administrator and GPO Membership and Rebate Analyst
  • Rebate Analyst
  • Chargeback Analyst
  • Senior Customer Service Representative
  • Customer Service Representative
  • Customer Service and Insurance Verification Representative

Degrees

  • Graduate