Administrator Resume Example

• Oversee all aspects of business operations in a large community mental health and substance abuse division offering a comprehensive system of care serving thousands of youth, adults and families with mental health and substance disorders; including management of a budget of 20 million dollars annually, responding to grants and creating requests for proposals at the federal, state and local levels, engaging partners and stakeholders in healthcare system reforms including leadership at the state, regional and local levels; developing outcome and evaluation measures related to programs and contracts.
• Directly supervise a team of 4 Administrative Managers, 20 program and consumer support personnel, and indirectly, 225 clinical service professionals.
• Key Achievements: Establish collaborative partnerships with Virginia Department of Behavioral Health and Developmental Services to secure support and funding for systems of care services and related reform initiatives.
• Established standards for program development with inter and intra departmental participation.
• Ensured programming and regulatory compliance.
• Oversight of operational and fiscal management of the Mental Health and Substance Abuse Division to include; plan, develop, implement and oversee the division budget and administrative operations of multiple mental health centers, Friendship House, Group Homes and other community based programs.
• Lead develop of departmental policies and procedures, to include privacy, HIPAA, human rights, quality assurance, quality improvement and compliance measures; Developed administrative program objectives, priorities, and outcome measures.
• Recruited, hired, and supervised up to 30 administrative personnel and six contract psychiatrists.
• Lead multi -disciplinary department through two separate healthcare information and technology reforms including the development and implementation of an electronic health record (EHR) system; developing and implementing policies and business practices in response to dynamic political and economic challenges and in preparing the organization for meaningful use compliance.
• In accordance with Virginia Department of Medical Assistance regulations and clinical best practices, coordinated and assisted in the development of effective service delivery models.
• Increased FY12 Medicaid case management revenue 75% through creative and innovative service provision; developed internal financial controls and practices to ensure compliance with Generally Accepted Accounting Practices (GAAP).
• Served as member of local and statewide data management committees, developing policies, procedures and making recommendations related to compliance, QA, QI, measurable and meaningful outcomes and statewide interoperability systems.
• Planned, designed and implemented three new mental health center facilities and multiple group homes across Loudoun County.
• Successful career development facilitator and mentor resulting in 20% annual turnover rate in administrative personnel while maintaining consistently excellent customer satisfaction ratings.

Coordinated all department functions with a team of 25 employees. Dev Developed detailed administrative and procedural processes to improve revenue streams, maintain compliance and improve efficiency.