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Administrator Resume Example

Resume Score: 90%

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ADMINISTRATOR
Professional Summary
Healthcare Administration Program and Project Management PROFILE A dynamic 22 - year behavioral health care administrative management career reflecting pioneering experience and outstanding performance, developing, implementing and managing new systems, programs, projects, operations, finance, budgets, facilities, and human resources. Expert in establishing and maintaining collaborative relationships within and among organizations to address service opportunities, improve service delivery and increase revenue. Outstanding success developing and maintaining programs that address the administrative and programmatic needs of the organization and consumers. Exceptionally well organized and creative in leveraging resources and obtaining results.
Education and Training
BS : Business Administration, 1989Coe College - Cedar Rapids, IowaBusiness Administration
Finance and Accounting Business, 1984University of Texas - Cedar Rapids, IowaFinance and Accounting Business
Skill Highlights
  • Staffing management ability
  • Government relations knowledge
  • Personal and professional integrity
  • Financial aptitude
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • In-depth claims knowledge
  • Effectively influences others
  • Claims analysis and review specialist
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
  • Hiring and retention
  • Training and development
  • Recruiting
  • Regulatory compliance
  • New hire orientation
  • Exceptional interpersonal skills
  • Innovative
  • Operations management
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • HIPAA compliance
  • Documentation
  • Client relations
  • Critical thinking skills
  • Professional demeanor
  • Suicide risk assessments
  • Psychiatric population familiarity
  • Exceptional problem solver
  • Procedure development
  • Analytical
  • Personable
  • Team building
  • Cost reduction and containment
  • Multi-site operations
  • Process improvement strategies
  • Multi-unit operations management
  • Contract management
  • Systems implementation
  • Productivity improvement specialist
  • Troubleshooting and problem solving
  • Business process re-engineering
  • Contract review and recommendations
  • Flexible
  • Dedicated
  • Quantifiable revenue increases
Professional Experience
Administrator
January 1990 to November 2015
Loudoun County Department of Mental Health, Substance Abuse and Developmental Services - Leesburg, VA
  • Oversee all aspects of business operations in a large community mental health and substance abuse division offering a comprehensive system of care serving thousands of youth, adults and families with mental health and substance disorders; including management of a budget of 20 million dollars annually, responding to grants and creating requests for proposals at the federal, state and local levels, engaging partners and stakeholders in healthcare system reforms including leadership at the state, regional and local levels; developing outcome and evaluation measures related to programs and contracts.
  • Directly supervise a team of 4 Administrative Managers, 20 program and consumer support personnel, and indirectly, 225 clinical service professionals.
  • Key Achievements: Establish collaborative partnerships with Virginia Department of Behavioral Health and Developmental Services to secure support and funding for systems of care services and related reform initiatives.
  • Established standards for program development with inter and intra departmental participation.
  • Ensured programming and regulatory compliance.
  • Oversight of operational and fiscal management of the Mental Health and Substance Abuse Division to include; plan, develop, implement and oversee the division budget and administrative operations of multiple mental health centers, Friendship House, Group Homes and other community based programs.
  • Lead develop of departmental policies and procedures, to include privacy, HIPAA, human rights, quality assurance, quality improvement and compliance measures; Developed administrative program objectives, priorities, and outcome measures.
  • Recruited, hired, and supervised up to 30 administrative personnel and six contract psychiatrists.
  • Lead multi -disciplinary department through two separate healthcare information and technology reforms including the development and implementation of an electronic health record (EHR) system; developing and implementing policies and business practices in response to dynamic political and economic challenges and in preparing the organization for meaningful use compliance.
  • In accordance with Virginia Department of Medical Assistance regulations and clinical best practices, coordinated and assisted in the development of effective service delivery models.
  • Increased FY12 Medicaid case management revenue 75% through creative and innovative service provision; developed internal financial controls and practices to ensure compliance with Generally Accepted Accounting Practices (GAAP).
  • Served as member of local and statewide data management committees, developing policies, procedures and making recommendations related to compliance, QA, QI, measurable and meaningful outcomes and statewide interoperability systems.
  • Planned, designed and implemented three new mental health center facilities and multiple group homes across Loudoun County.
  • Successful career development facilitator and mentor resulting in 20% annual turnover rate in administrative personnel while maintaining consistently excellent customer satisfaction ratings.

Coordinated all department functions with a team of 25 employees. Dev Developed detailed administrative and procedural processes to improve revenue streams, maintain compliance and improve efficiency.

January 1980 to January 1988Associates Corporation of North America - Dallas, Texas
  • Multi-billion dollar financial services corporation Manager, Financial Systems/General Ledger Oversight of internal operations, projects and reporting related to the global electronic financial control system (FCS/UCC).
  • Managed and coordinated systems analysis for numerous financial applications including commercial and consumer credit, mortgage banking, international finance, credit card services, fleet leasing and insurance.
  • Excelled as liaison and project coordinator for user community, information management services and corporate accounting / finance group for multiple business units.
  • Key Achievements Developed electronic audit and control systems that created more efficient and effective auditing methods and generated cost savings by 25% reduction in audit personnel.
  • Directed implementation of foreign exchange translation system that resulted in 95% reduction in preparation time of foreign financial statements.
  • Directly supervised eight professional audit personnel, integrity of general ledger data and corporate income and expense allocations.
  • Utilized IBM 3090.
  • Served as project team leader in design, development and implementation of General Ledger system revisions including in-house designed data collection program, effectively reducing processing time by 40%.
Assistant Controller and Business Manager
January 1975 to January 1980
High Reach Company, Inc - Montgomeryville, PA
  • Government contractor providing rental, sales and service of aerial platform equipment.
  • Managed corporate accounting functions and 15 corporate accounting and administrative personnel including accounts receivable, billing, credit and collections, accounts payable, cash flow and ADP payroll system.
  • Key Achievements Conducted corporate needs analysis, evaluated proprietary systems and in collaboration with system development organization, custom developed electronic financial system uniquely designed and marketed to the rental/sales industry.
  • Managed conversion of manual accounting and bookkeeping systems to integrated computerized system.
  • Secured $10 million in funding from financial institutions as necessitated by business expansion and creatively managed $30 million debt structure.
Skills
Accounting, accounts payable, accounts receivable, Administrative, ADP payroll, auditing, banking, Behavioral Health, billing, bookkeeping, budget, business operations, case management, cash flow, contracts, conversion, corporate accounting, credit, customer satisfaction, data collection, data management, database, delivery, finance, Financial, financial controls, financial control, financial statements, fiscal management, foreign exchange, General Ledger, Government, grants, Human Resource, IBM 3090, insurance, leadership, team leader, regulatory compliance, management development, management development, Medical Assistance, Mental Health, mentor, needs analysis, personnel, policies, developing policies, program development, programming, proposals, quality assurance, quality improvement, QA, reporting, research, sales, surveys, systems analysis, translation, UCC
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Resume Overview

Companies Worked For:

  • Loudoun County Department of Mental Health, Substance Abuse and Developmental Services
  • Associates Corporation of North America
  • High Reach Company, Inc

School Attended

  • Coe College
  • University of Texas

Job Titles Held:

  • Administrator
  • Assistant Controller and Business Manager

Degrees

  • BS : Business Administration , 1989
    Finance and Accounting Business , 1984

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