administrative work scheduling resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, providing specific job descriptions and handling employee timekeeping. Spirted and versed in planning and coordinating workflow. Skilled in supervising schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Experienced in using Google Calendar to manage the daily schedules for up to 10 service personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.

Work History
08/2020 to Current
Administrative, Work Scheduling Nouria Energy Stoughton, MA,
  • Gathered employee data to develop daily work schedules, enabling proper staffing for all services.
  • Realigned service schedules to factor in changing conditions such as weather, availability of technicians and evolving project descriptions.
  • Developed strong working relationships with management and technician team through effective scheduling and communication skills.
  • Set up service appointments with customers.
  • Developed current work in progress schedule, maintain an up to date and detailed production sheet per job, helping management make accurate operational decisions.
  • Reviewed and processed reports in accordance with California State Law and the Structural Pest Control Board.
  • Processed payments over the phone and online as well as managed deposits for large jobs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
07/2018 to 03/2020
Sales Development | Account Executive ALMADEN Press City, STATE,
  • Directed customer leads to connections department for further assistance.
  • Collaborated with marketing and sales team to increase brand awareness and uncover new leads.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
  • Utilized Salesforce and Google Sheets to manage sensitive client information and update existing and new client profiles.
  • Participated in conferences, trade shows and events to generate leads.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Researched potential clients and markets to prepare for appointments.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
11/2017 to 07/2018
Sales Associate Premier Nissan City, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Completed registration paperwork and sales documentation.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
06/2014 to 08/2017
Partner /General Manager Hollister Muffler Unlimited City, STATE,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Schedule and Calendar Management and Coordination
  • Regulatory Compliance / Confidentiality and Data Protection
  • Verbal and Written Communication
  • Database and Client Management Systems
  • Strong Organizational, Multitasking and Time Management Skills
  • Ease with Computers , Technology, Documentation and Record keeping
  • Strong Organizational Skills, Judgment and Decision Making
  • Professional and Courteous, Great at handling Customer Complaints
Expected in 2012 to to
High School Diploma:
Ann Sobrato High School - Morgan Hill, CA

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Resume Overview

School Attended

  • Ann Sobrato High School

Job Titles Held:

  • Administrative, Work Scheduling
  • Sales Development | Account Executive
  • Sales Associate
  • Partner /General Manager


  • High School Diploma

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