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Administrative Support Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Highly enthusiastic customer service professional with 8 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Business writing
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Mail management
  • Meeting planning
  • Report writing
  • Report development
  • Schedule management
  • Self-starter
  • Detailed meeting minutes
Experience
07/2007 to Current
Administrative Support Enlyte Raleigh, NC,
  • Receives telephone and personal callers, and screens those, which in his/her judgment, can be handled by other offices, and tactfully refers them as appropriate
  • Acts as intermediary for superior in contacts with school and central office personnel, parents, the public, private and other government agencies.
  • Explains and interprets administrative decisions and policies to others; answers varied inquiries or complaints and resolves problems requiring adaptation of rules, regulations and precedents; transmits and explains orders and instructions.
  • Maintains superior's calendar and schedule certain appointments and conferences without prior clearance.
  • Makes necessary arrangements for conferences, including space, time, people, and assembles background material for such.
  • Receives and reads incoming correspondence, reports and other written materials; screens out items that he/she can handle and forwards the rest to the superior or their subordinates with necessary background materials
  • Prepares memoranda and correspondence for review and signature of superior on a variety of assigned subjects.
  • Maintains control records on incoming correspondene and action documents.
  • Follows up on work in process to insure timely reply or action.
  • Reads outgoing correspondence for procedural and grammatical accuracy, and consults with superiors on matters relating to conformance with policy, factual correctness and adequacy of treatment.
  • Assigns, supervises and coordinates the work of subordinate employees; develops office forms and procedures, when necessary; and perform all other duties as assigned.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
to
Ames, ,
03/2011 to 10/2013
Customer Service Supervisor Bickford Senior Living Chicago, IL,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Successfully managed the activities of 2 team members in multiple locations.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Owned team productivity metrics.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new quality customer service representatives.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
07/2007 to 2013
Customer Service Women Department Supervisor Envista City, STATE,
  • Guide and direct customer service team towards achieving operational goals.
  • Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
  • Ensure that customer complaints are resolved in a professional manner.
  • Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
  • Hire and train customer service staff to deliver high class customer service.
  • Determine work procedures, work schedules, and work flow for customer service staff.
  • Perform annual reviews, appraisals and performance management reviews for the customer service staff.
  • Ensure that the customer calls are handled and answered in a timely and accurate fashion.
  • Develop standard procedures and policies for improving the service provided to customers.
  • Conduct meeting with Managers to discuss about process improvements and issues.
  • Maintain in-depth working knowledge of the company’s brands, systems and processes.
  • Monitor business and process metrics to measure and manage customer service effectiveness.
  • Educate customers about organization's products or services.
  • Maintain communication with customers via emails, phone calls, mails, etc.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
Education
Expected in 2019
Associate of Arts: Culinary Arts
Art Institute of Washington - Alrington, VA
GPA:
Skills

academic, administrative, agency, bookkeeping, conferences, data collection, direction, emergency care, financial reports, first aid, forms, general office, instruction, letters, materials, meetings, mail, office, Works, office machines, personnel, policies, Processes, receptionist, record keeping, maintain records, supervision, switchboard, teacher, teaching, telephone

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Resume Strength

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Resume Overview

School Attended
  • Art Institute of Washington
Job Titles Held:
  • Administrative Support
  • Customer Service Supervisor
  • Customer Service Women Department Supervisor
Degrees
  • Associate of Arts