An above and beyond professional, offering eight years experience managing fast-paced, corporate office needs. Skilled in Administrative, Executive, & Client Customer Service. Utilizes communication, time management, & prioritization in successfully executing responsibilities.
- Scheduling & Calendar
- Customer Service
- Data Management
- Microsoft Outlook
- Microsoft Teams
- Zoom
- Ticketing Systems
- Excel
- Project Management
- New Hire Hr On-Boarding
- Vendor Relations
- Expense Reports
- Staff Training & Mentorship
- Travel Arrangement
- Food/Catering Arrangement
- Facilities & Operations
- Teamwork & Collaboration
- Attention to Detail
Conshohocken, PA, 07/2019 - Current
Delivering exceptional administrative & facility support for a high-volume corporate office. Supporting thirteen offices in total.
- Client service; providing correspondence between Clientele and Executive Regional Managers, Relationship Managers & Bankers
- Use of multi-telephone systems (Cisco) (Akkadian web console)
- Use of Microsoft teams, Zoom, Outlook
- Oversee complex multi-office (Peninsula) calendars
- Performing Scans, Fax, UPS/Fedex labels, Postage Machine operation
- Inventory, stocking, supply ordering
- Providing administrative support to Executive & Banking employees amongst thirteen Peninsula offices
- Conference room reservations for client & employee meetings/events
- Ordering meal services/delivery/catering
- Following new hire on-boarding protocols, orientation, training, badge request and access
- Manage new hire move tickets within ticketing system; assigning work locations, offices/desks
- Liaise with multiple Corporate & PBO office teams such as Digital Banking, Preferred Banking, Relationship Managers, Loan Officers, Private Wealth Management, Information Technology, Human Resources, Bank Security
- Maintaining confidentiality regarding client account information & documents
- Securing daily couriers
- Address facility requests & tickets for peninsula offices
- Submitting expense reports
- Spreadsheet data using Excel
- Escalate facility issues, coordinating vendor scheduling
- Monitoring HVAC systems, adjusting temperatures
- Conduct & facilitate team(employee) moves
- Implementing County & State Health Guideline Requirements/Mandates; PPE, Signage
- Transitioned between rotational remote work during lockdown
Corpus Christi, TX, 02/2017 - 07/2019
Demonstrated various Security & Administrative needs in a high demand corporate office. Providing assistance to office engineer employees as well as upper executive management.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Updated logs and issued temporary badges
- Assisted with on-boarding procedures, employee badge access, seat assignment
- Escalated & resolved client/employee complaints
- Daily use of multi-line telephone system (cisco)
- Use of Outlook, Zoom, Skype
- Managed office calendars; reserved conference rooms for events, executive employees, & clients
- Organized events, catering, scheduling
- Coordinated with Facilities Operations, Human Resources, & Information Technology teams
- Received incoming packages and mail, dispersed parcels, shipped outgoing items
- Correspondence with onsite vendors
- Draft office & event related emails, submit reports & documents using Microsoft Excel or Word
- Follow required confidentiality practices while handling sensitive legal docs
- Monitored Alarms and Cameras
- Submitting & assigning work orders using ticketing system
Hazelwood, MO, 10/2013 - 02/2017
Provided Security Administrative support to the bay area Avaya headquarter location. Ensuring clientele & employee safety, as well as completing daily office needs.
- Monitor Alarms & Cameras
- Screened visitors, requiring identification, assigned guest badges
- Received and routed incoming mail and packages
- Facilitating timely communication and efficient operations
- Directed calls using multi-line phone system (cisco)
- Managed calendars for reservations/events
- Escorted vendors/clients through secured areas
- Drafted event & office related emails
- Managed spreadsheets & daily log using Excel
City, STATE, 04/2012 - 10/2013
Executed day to day lobby check in requirements for the first & original Sky High Sport location. Maintaining & implementing safety guidelines, as well as ensuring guests were processed in a thorough and proper manner.
- Front Lobby check-ins
- Greeted customers
- Distributed legal waiver forms for company's records
- Registered guests via company guest portal
- Handled Cash
- Assigned hourly visitor badges
- Orchestrated Large Party/Group Check-Ins
- Organizing and scheduling
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School Attended
- Mission College
- Adrian Wilcox High School
Job Titles Held:
- Administrative Services
- Security Admin
- Security Admin
- Front Desk Admin
Degrees
- High School Diploma
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