administrative secretary resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Microsoft Office
  • Customer Relations and Communications
  • Computers and Technology
  • Accounting Familiarity
  • Multitasking and Time Management
  • Google Docs
  • Document and File Management
  • Customer Inquiries
  • Research and Analytical Skills
  • Troubleshooting Issues
  • Business Correspondence Writing
  • MS Office
  • Multitasking Abilities
  • Active Listening
Work History
03/2021 to 02/2023
Administrative Secretary Cleveland Clinic Windsor, OH,
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Conducted research to assist with routine tasks and special projects.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, records, and contracts to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Handled Business Taxes and other financial records physically and on computers.
  • Preformed company advertising and marketing services. Including ordering of business attire.
03/2021 to 04/2021
Customer Service Representative Employment Solutions Miramar, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
08/2017 to 11/2017
Front of House Team Member Chick-Fil-A Surprise, AZ,
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Distributed food to waiters and waitresses to serve to customers.
  • Cleaned and organized kitchen, dining and service areas.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Adjusted food preparation methods in accordance with customer requests.
Expected in to to
Associate Degree: Criminal Justice
Eastern Gateway Community College - Steubenville, OH
  • Dean's List 1st Semester of 2021
Expected in 01/2020 to to
High School Diploma:
OHDELA - Akron, OH,
  • Dean's List
  • Top 10% of my classmates

I abtained Dean's list and Principal's list during my early years of schooling up to High School. During my Studies at Eastern Gateway, I earned Dean's List my very first Semester. I was highly trusted by my multiple school's administrators and other staff to handle important tasks and errands when necessary. As an elementary student I was chosen to conduct morning announcements as well.

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Resume Overview

School Attended

  • Eastern Gateway Community College

Job Titles Held:

  • Administrative Secretary
  • Customer Service Representative
  • Front of House Team Member


  • Associate Degree
  • High School Diploma

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