Administrative Secretary Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Coordinated Program Support Assistant adept at providing administrative and logistical support for credit card and government projects, programs and initiatives. Organized and hardworking with 17-year background serving as Analyst and Administrator in Maryland. Areas of expertise which include reporting and analytics.

  • Verbal & Written Communication
  • Organization
  • Time Management
  • Strategic Planning
  • Resourcefulness
  • Detail Oriented
  • Anticipates Needs
  • Data Analysis
  • Accounting, Written Communication
  • Analyst
  • Charts
  • Clients
  • Client
  • Data Analysis
  • Detail Oriented
  • Documentation
  • Financial
  • Funds
  • Government
  • Verbal communication
  • Documentation and reporting
  • Business administration
  • Report analysis
  • Advanced MS Office Suite
  • Customer service
  • Relationship development
  • Project organization
  • Financial statements expertise
  • Relationship building and management
  • Financial Management
  • Business operations
  • Graphs
  • Inventory
  • Laptops
  • Market
  • Office
  • 2000
  • Personnel
  • Presentations
  • Project Management
  • Reconciling
  • Reporting
  • Settlements
  • Fluent in Spanish
  • Spreadsheets
  • Strategic Planning
  • Supervision
  • Time Management
  • Training materials
  • Treasury
  • Written
  • Spreadsheet Creation
  • Project planning
  • Filing and data archiving
  • Problem resolution
  • Process improvement
  • Team building
  • Operational improvement
  • Bank security expert
  • Familiar with account coding
  • Analytical reasoning
Middletown High School Middletown, MD Expected in High School Diploma : - GPA :
Frederick Community College Frederick, MD Expected in No Degree : Business Administration And Management - GPA :
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of Utilization Forecasting for cost effectiveness.
Work History
Sturdy Memorial Hospital - Administrative Secretary
North Attleboro, MA, 07/2019 - Current
  • Supporting
    central office staff, principals, teachers, lead teachers and other school-based personnel in using a wide range of assessment data to achieve program and school improvement goals, including those directly related to student achievement and school performance.
  • Prioritize and work effectively with minimal supervision.
  • Project Management of Bridge Program for WCPS students.
  • Submitting and reconciling expenses for the Testing and Accountability Department.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Kuecker Pulse Integration - Customer Support Analyst
Franklin, TN, 01/2018 - 03/2019
  • Prepared, proofread and formatted correspondence to customers.
  • Produced reports, presentations, spreadsheets, graphs, charts and diagrams.
  • Used EDMS to create detailed procedures and documentation for new software applications and hardware.
  • Used Excel to prepare and create statistical and incident reports for departmental manager.
  • Supported and maintained user account information, including rights, security and systems groups.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Retained existing clients and developed 350 new accounts by extending high quality and efficient support service.
First Data Merchant Solutions - Senior Settlement Analyst
City, STATE, 01/2011 - 07/2017
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Achieved new platform daily balancing by quickly and efficiently reviewing company purchase documents and receipts.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Successfully contributed to automating platform reporting to streamline daily balancing .
  • Maintained relationships with vendors and managed invoices for Bank of America, Wells Fargo and Banamex.

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Resume Overview

School Attended
  • Middletown High School
  • Frederick Community College
Job Titles Held:
  • Administrative Secretary
  • Customer Support Analyst
  • Senior Settlement Analyst
  • High School Diploma
  • No Degree