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Administrative Secretary Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Coordinated Program Support Assistant adept at providing administrative and logistical support for credit card and government projects, programs and initiatives. Organized and hardworking with 17-year background serving as Analyst and Administrator in Maryland. Areas of expertise which include reporting and analytics.

Skills
  • Verbal & Written Communication
  • Organization
  • Time Management
  • Strategic Planning
  • Resourcefulness
  • Detail Oriented
  • Anticipates Needs
  • Data Analysis
  • Accounting, Written Communication
  • Analyst
  • Charts
  • Clients
  • Client
  • Data Analysis
  • Detail Oriented
  • Documentation
  • Financial
  • Funds
  • Government
  • Verbal communication
  • Documentation and reporting
  • Business administration
  • Report analysis
  • Advanced MS Office Suite
  • Customer service
  • Relationship development
  • Project organization
  • Financial statements expertise
  • Relationship building and management
  • Financial Management
  • Business operations
  • Graphs
  • Inventory
  • Laptops
  • Market
  • Office
  • 2000
  • Personnel
  • Presentations
  • Project Management
  • Reconciling
  • Reporting
  • Settlements
  • Fluent in Spanish
  • Spreadsheets
  • Strategic Planning
  • Supervision
  • Time Management
  • Training materials
  • Treasury
  • Written
  • Spreadsheet Creation
  • Project planning
  • Filing and data archiving
  • Problem resolution
  • Process improvement
  • Team building
  • Operational improvement
  • Bank security expert
  • Familiar with account coding
  • Analytical reasoning
Education
Middletown High School Middletown, MD Expected in High School Diploma : - GPA :
Frederick Community College Frederick, MD Expected in No Degree : Business Administration And Management - GPA :
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of Utilization Forecasting for cost effectiveness.
Work History
Sturdy Memorial Hospital - Administrative Secretary
North Attleboro, MA, 07/2019 - Current
  • Supporting
    central office staff, principals, teachers, lead teachers and other school-based personnel in using a wide range of assessment data to achieve program and school improvement goals, including those directly related to student achievement and school performance.
  • Prioritize and work effectively with minimal supervision.
  • Project Management of Bridge Program for WCPS students.
  • Submitting and reconciling expenses for the Testing and Accountability Department.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Kuecker Pulse Integration - Customer Support Analyst
Franklin, TN, 01/2018 - 03/2019
  • Prepared, proofread and formatted correspondence to customers.
  • Produced reports, presentations, spreadsheets, graphs, charts and diagrams.
  • Used EDMS to create detailed procedures and documentation for new software applications and hardware.
  • Used Excel to prepare and create statistical and incident reports for departmental manager.
  • Supported and maintained user account information, including rights, security and systems groups.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Retained existing clients and developed 350 new accounts by extending high quality and efficient support service.
First Data Merchant Solutions - Senior Settlement Analyst
City, STATE, 01/2011 - 07/2017
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Achieved new platform daily balancing by quickly and efficiently reviewing company purchase documents and receipts.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Successfully contributed to automating platform reporting to streamline daily balancing .
  • Maintained relationships with vendors and managed invoices for Bank of America, Wells Fargo and Banamex.

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Resume Overview

School Attended
  • Middletown High School
  • Frederick Community College
Job Titles Held:
  • Administrative Secretary
  • Customer Support Analyst
  • Senior Settlement Analyst
Degrees
  • High School Diploma
  • No Degree